Shopify Asst. / Merchandising Asst./Master data Asst.

I was responsible for processing high volume enterprise mobility orders for large US companies. This included managing logistics, billing, mobility plan support, and addressing any escalations that arose throughout the order fulfillment process. I ensured that all orders were placed in accordance with each company's specific corporate and legal policies. I provided end-to-end support to clients through chat, email, and if needed, via phone from order management to fulfillment.

I was part of the chat team for retention / technical / customer service for a Fortune 500 telco in the United States which includes billing, warranty and technical issues.

I am responsible in assisting buyers from different Vendors in Canada. We support daily operations by monitoring and addressing all open request related to master data and ensuring inquiries are addressed in a timely manner. I create new SKUs which will then be uploaded in Shopify while also maintaining everything are accurate from cost, to descriptions, to images. I am also responsible for creating and editing POs(Product Order) which products will be distributed to our 66 stores nationwide. We also generate and evaluate weekly reports for data analysis. We also use Shopify to update the items on our website.

Managed product setup and updates in Shopify by creating SKUs, inputting costs and descriptions, uploading images, and ensuring data accuracy across listings while coordinating timely updates to the online store.

I was part of the chat team for retention / technical / customer service for a Fortune 500 telco in the United States which includes billing, warranty and technical issues(basic trouble shooting.)

I have worked as an Executive Assistant to the CEO of a private company for three months in a part-time capacity. In this role, I was responsible for setting up meetings, following up on coaching sessions with my boss’ clients, managing invoices, arranging leads for future projects, and making payments for the company’s billable expenses. This experience has helped me develop strong organizational and communication skills while efficiently handling multiple tasks.

Processed and verified invoices by cross-checking warehouse delivery records, ensuring accuracy in pricing and quantities, and coordinating with the Fulfillment Supervisor to promptly resolve any discrepancies.