Ana

Customer Experience Specialist | SaaS & Helpdesk Support

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Overview

Looking for any work (8 hours/day)

at $8.29/hour ($1,600.00/month)

High school diploma

Last Active

July 18th, 2026 (3 days ago)

Member Since

October 4th, 2024

Profile Description

I am a Customer Support Virtual Assistant with 4 years of experience helping SaaS and tech platforms manage high-volume helpdesks while maintaining strong SLA compliance and customer satisfaction.

I specialize in ticket management, escalation handling, billing and refund resolution, CRM documentation, and customer retention support. I manage 80 to 120 daily interactions across email, chat, phone, and ticketing systems with accuracy and structured follow-through.

Tools I use daily include Freshdesk, CRM systems, Google Workspace, Microsoft 365, Slack, Zoom, Asana, Trello, ---------- , ChatGPT, Gemini, Copilot, and Grammarly.

I am available for full-time or part-time work and can align with US, UK, or Eastern Timezone schedules. I have a dedicated home office, stable 100 Mbps fiber internet, backup connection, and power support to ensure consistent availability.

I am looking for a long-term role where I can grow with a company and contribute to strong customer experience operations. I value reliability, clear communication, and meeting performance targets consistently.

If you need a structured and dependable Customer Support VA who understands SaaS workflows and escalation management, I am ready to support your team.