Customer Service

Assist Sales and Marketing and provides support in information dissemination on promos, Sales and Marketing guidelines, mechanics and schedules, through emails, Live Chat, Calls and SMS job requests. Can do all these job requests thru Inbound and Outbound.

Being the first point of contact for customers, we ensure that all communications are answered within 2-3 hours where possible. Logging of relevant customer data ensuring any reports or logs updated regularly and accurately as required and working with the Customer Care Supervisor to resolve issues. Dealing with all customer enquiries; resolving technical issues and the same are being forwarded to relevant teams where necessary. Respond to any customer complaints ensuring the highest level of service are given every time with the Customer Service Supervisor to ensure a suitable resolution and updated regularly regarding any ongoing queries. Responsible for ensuring that all communication action taken to improve, maintain and deliver exceptional customer service is pivotal to the success of the business.

Started doing this when we launch our Online Beauty ePass Store for our Beauty Consultants. I conducted a video tutorial and voice over afterwards to help our entire Salesforce in the Philippines.