Nisa

Customer Support | Virtual Assistant | E-Commerce Support | Property Management

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Overview

Looking for full-time work (8 hours/day)

at $7.05/hour ($1,363.65/month)

Bachelors degree

Last Active

July 27th, 2026 (yesterday)

Member Since

September 6th, 2023

Profile Description

Customer Support Specialist with 15+ years of experience across e-commerce, telecom, banking, and healthcare — including 8+ years supporting a subscription-based e-commerce brand through email and live chat. Skilled in billing, subscriptions, refunds, and technical troubleshooting using Zendesk and Stripe. Known for resolving issues with empathy and turning frustrating ---------- nts into positive customer experiences. Open to new opportunities and connecting with fellow support professionals.

Top Skills

Marketing » CRM » Zendesk

Experience: 5 - 10 years

E-Commerce » Shopify

Experience: 2 - 5 years

Professional Services » Management Services » Property Management

Experience: 2 - 5 years

Since 2022, I've managed short-term rental properties as an Airbnb owner/host, handling guest inquiries, reservations, and booking modifications; managing calendars, pricing, and listings; and coordinating check-ins, housekeeping, and property readiness. I maintained high guest satisfaction through prompt communication and effective issue resolution.

Customer Support » Email Support

Experience: 5 - 10 years

Provided email and chat support for customers regarding orders, billing, and subscriptions. Assisted customers using Zendesk ticketing system. Managed customer accounts and payment issues through Stripe. Updated and managed content using WordPress. Resolved customer complaints professionally while ensuring high satisfaction. Maintained a positive experience by showing empathy and understanding customer concerns.