Jayrold

Account Manager

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

November 24th, 2023 (952 days ago)

Member Since

May 14th, 2023

Profile Description

Meet Jay, the mastermind behind helping sellers achieve their dreams of becoming successful in the marketplace. As an Account Manager, Jay thrives on analyzing data and identifying opportunities for improvement, making him an invaluable. With his keen eye for detail and extensive knowledge of sales and marketing, he excels at collecting and processing data, presenting it in an easy-to-understand format to sellers.
Jay's ultimate goal is to help sellers achieve the highest standards of performance by identifying improvement areas and providing them with best practices and suggestions to increase sales and product performance. He's always on the lookout for new and innovative ways to utilize our data and analytics tools to help sellers succeed in the competitive ---------- addition to his data analysis expertise, Jay also performs market research on products and tracks key information to provide reports and raise areas for improvement with the Stakeholders. He takes great pride in monitoring and auditing product content for any issues and following up with sellers to ensure they are resolved. With his unwavering commitment to excellence, Jay is dedicated to helping our sellers reach new heights of success.

Top Skills

Marketing » CRM » Freshworks CRM

Experience: 6 months - 1 year

Project Management » Asana

Experience: Less than 6 months

Customer Support » Ecommerce

Experience: 1 - 2 years

Respond to customer inquiries, concerns, and issues through various communication channels. Provide product information, order status updates, and assistance with navigating the website. Resolve customer complaints and ensure customer satisfaction. Process returns, refunds, and exchanges according to company policies. Collaborate with other teams, such as logistics or finance, to resolve customer issues efficiently. Maintain accurate and detailed records of customer interactions and transactions. Identify and escalate complex or unresolved issues to the appropriate department. Continuously update knowledge on products, promotions, and company policies. Provide proactive support by reaching out to customers with relevant updates or assistance. Strive to meet or exceed customer service targets and performance metrics.

Other Skills

Marketing » CRM » Salesforce

Experience: 5 - 10 years

Marketing » CRM » Zendesk

Experience: 5 - 10 years

Project Management » Workflow

Experience: 5 - 10 years

Customer Support

Experience: 5 - 10 years

Marketing » CRM » Zoho CRM

Experience: Less than 6 months

E-Commerce » Wholesale Sourcing

Experience: 6 months - 1 year

Customer Support » Chat Support

Experience: 5 - 10 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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