Experience Shopify Support | Gorgias, Freshdesk, Richpanel | Inbox Zero

Overview

Looking for full-time work (8 hours/day)

at $3.77/hour ($727.42/month)

Associates degree

Last Active

June 6th, 2026 (4 days ago)

Member Since

April 25th, 2023

Profile Description

### Professional Profile

* Results-driven Customer Support and E-commerce Virtual Assistant
* 5+ years total experience (BPO + eCommerce environments)
* Strong background in technical support, order management, and customer service
* Focused on clear, empathetic, and solution-oriented communication
* Committed to improving customer satisfaction and long-term loyalty

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### Brands Supported

* ZappySales
* Cubert
* Schleich
* Optum Global
* Synchrony Financial
* IBEX Global

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### Key Responsibilities & Experience

* Handled support via email, live chat, and phone
* Resolved technical issues and order-related concerns
* Managed refunds, replacements, returns, and escalations
* Coordinated with warehouse and fulfillment teams
* Monitored Amazon reviews and customer feedback
* Maintained accurate documentation and service records
* Ensured SLA and SOP compliance
* Supported high-volume customer environments

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### Core Skills

* Customer Support & Technical Troubleshooting
* E-commerce Operations (Amazon, Shopify, Order Management)
* Inbox & Ticket Management
* Refunds, Returns & Dispute Handling
* Fulfillment & 3PL Coordination
* Documentation & Knowledge Base Creation
* Process Improvement & Workflow Optimization
* Clear Communication & Empathetic Support
* Spreadsheet Reporting (Google Sheets, Excel)

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### Tools & Platforms

* Gorgias
* Freshdesk
* RichPannel
* Zendesk
* Shopify
* Amazon Seller Central
* Amazon Vendor Dashboard
* Google Sheets
* Microsoft Excel
* AirCall
* Slack
* Hubstaff
* LogWork

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### Educational Background

* Bachelor of Science in Marketing Management
* Associate of Science in Computer Programming

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### Professional Strengths

* Detail-oriented and reliable remote worker
* Strong written and verbal English communication
* Fast learner with new systems and tools
* Independent and highly organized
* Focused on delivering high-quality, consistent support

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Open to remote roles in Customer Support, E-commerce VA, and Technical Support.