Vanessa

Customer Support Specialist, Social Media Customer Service R

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

June 8th, 2026 (2 days ago)

Member Since

April 24th, 2023

Profile Description

I am a dedicated and adaptable professional with a strong background in customer service and technical support. With over ten years of experience in managing customer interactions across multiple channels, including social media, email, and phone support, I have developed a keen ability to resolve customer issues efficiently and effectively. I am proficient in using platforms like Zendesk, Slack, and Shopify, and I am skilled in managing Gmail inboxes and providing clear, professional communication.
I pride myself on being a reliable team player, always striving to ensure customer satisfaction and foster positive relationships. My experience in technical support has honed my problem-solving abilities, while my customer service background has made me highly skilled at maintaining a positive and professional tone, even in challenging situations. I am committed to continuous learning and growth, and I always approach my work with a strong sense of responsibility and a passion for delivering the best customer experience possible.
I want to be known as a proactive, resourceful, and detail-oriented worker who is always looking for ways to improve processes and contribute to a positive workplace environment. My goal is to continue expanding my knowledge while providing excellent support to customers and colleagues alike.

Top Skills

Marketing » Social Media Management

Experience: 6 months - 1 year

Experience in managing customer service interactions via social media platforms, providing timely and professional responses to inquiries.

Customer Support » Technical Support

Experience: 6 months - 1 year

Skilled in troubleshooting and providing solutions for technical issues, ensuring customer satisfaction through effective communication and problem-solving.

Customer Support » Customer Service

Experience: 5 - 10 years

Proven experience in handling customer inquiries, complaints, and providing solutions across various channels, including social media, email, and phone.

Other Skills

Marketing » CRM » Zendesk

Experience: Less than 6 months

Experience using Zendesk for managing and tracking customer support requests and providing seamless customer service.

Customer Support » Email Support

Experience: 6 months - 1 year

Proficient in professional and clear communication via email, ensuring that responses are timely and informative.

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Familiar with the Shopify platform, assisting customers with e-commerce-related inquiries and ensuring a positive shopping experience.

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address: Rodriguez, Rizal

Tests Taken: IQ
Score: 91: DISC
Dominance: 14%
Influence: 16%
Steadiness: 44%
Compliance: 26%: English
C1(Advanced)