Virtual Assistant|Customer Support|Administrative |Recruiter

Additionally, I manage my own freelancing page, which has been instrumental in sourcing virtual assistants (VAs) and job seekers efficiently. This platform allows me to connect with a diverse talent pool, streamline the hiring process, and match candidates with the right opportunities. My ability to leverage social media and networking strategies further enhances my effectiveness in talent acquisition.

I am great at finding and building strong connections with job candidates, ensuring long-term hiring success. I understand job market trends and candidate needs, allowing me to create hiring strategies that attract the best talent. I take a hands-on approach to recruitment, using creative methods to connect with both active and passive job seekers. My experience with high-volume and specialized hiring helps me fill roles at all levels, from entry-level to executive positions. Most importantly, I am focused on results, dedicated to finding the right people who fit the company’s goals and culture.

I have extensive experience in technical support, assisting customers with troubleshooting internet, phone, and TV service issues for companies such as Bell Canada, AT&T, and iPrimus. I have handled billing inquiries, payment processing, and service upgrades while ensuring high customer satisfaction. With expertise in chat, email, and phone support, I efficiently resolve concerns related to network connectivity, software installation, and hardware troubleshooting. I have also taken on leadership roles, including SME, Real-Time Analyst, and Flex Trainer, where I provided guidance to support teams and maintained quality service. Additionally, I have experience in virtual assistance, managing administrative tasks, and delivering customer support for various eCommerce and healthcare platforms.

I manage and process orders through Shopify and handle enrollments, E-cards, and credentialing using Enrollware. I communicate with team members, clients, and healthcare professionals through Front, while tracking daily tasks efficiently with Monday.com. I provide remote assistance via Splashtop for troubleshooting and use Smart PSS Lite to monitor students during their skills tests. I maintain student records and track progress using RQI1Stop, Excel Sheets, and other databases, ensuring accurate documentation. Additionally, I assist students with certification and licensing, answering their questions about portals, appointments, and rescheduling through phone, chat, and email.