QuickBooks and Customer Support Expert

Overview

Looking for part-time work (4 hours/day)

at $7.96/hour ($771.17/month)

College-Level - Accounting

Last Active

June 7th, 2026 (yesterday)

Member Since

September 29th, 2022

Profile Description

Current Role (2020 to Present)

• Email and outbound call support for a leading construction accounting software in the U.S.

• Writes technical articles for our product support knowledgebase, and does technical reviews on the articles submitted by the team.

Part-Time Work: Property Management Bookkeeper ( ---------- )

- Financial Oversight & Reconciliation: Manage monthly income, expense, and payout tracking across diverse property types
- Reconcile financial statements with strict adherence to accounting principles, including the Matching Principle
- Ensure terminology and reporting formats meet audit standards and owner expectations
- Reporting & Communication
- Design and deliver clear, audience-tailored financial reports for owners and internal teams
- Streamline monthly reporting and payout processes for low-activity properties
- Process Improvement & Collaboration
- Refine workflows through iterative feedback and continuous improvement
- Build visual dashboards and summaries to support data storytelling and strategic decision-making
- Partner with cross-functional teams to enhance accuracy, timeliness, and stakeholder satisfaction

Previous Work ( ---------- )

• Provided real-time intervention and training to accounting support agents on the matters of using and customizing the accounting software for every customer’s business need.

• Contributed technical articles for accounting software internal support knowledgebase, and provides consultation to other content writers on topics related to Accounting and Small-Business Management.

• Provided advanced training and supervision to tier 2 accounting support agents conducting consultative selling and technical support.

• Occasionally conducted refresher and advanced training for both tenured and new hires during peak seasons and whenever the need arises.