Ecommerce VA -Shopify Management & Customer Service|5years

Overview

Looking for full-time work (8 hours/day)

at $7.82/hour ($1,504.00/month)

Associates degree

Last Active

June 23rd, 2026 (4 days ago)

Member Since

August 28th, 2022

Profile Description

I’m Jucille Budiongan, an experienced E-Commerce and Shopify Virtual Assistant with over 5 years of hands-on experience helping DTC brands and online retailers boost sales and streamline operations. I specialize in Shopify store setup, SEO-focused product listings, catalog management, and customer support — offering end-to-end solutions that help businesses scale effectively while delivering seamless, customer-first shopping experiences.

What I Can Help You With:

Shopify Store Management
• Complete store setup: theme customization, navigation, payment gateways, app integrations
• Day-to-day store operations: product uploads, collections, and storefront consistency
• Store audits and optimization for speed, UX, and conversions

SEO-Optimized Product Listings
• Write compelling, keyword-rich product titles and descriptions
• Apply structured metadata, alt tags, and optimized taxonomy
• Research search trends via Ubersuggest, ChatGPT, and Google Search Console

Visual & User Experience Enhancement
• Optimize images for speed (resize, rename, compress)
• Maintain cohesive product imagery and brand alignment
• Support with basic graphic design for banners, logos, and product mockups

Order Processing & Fulfillment
• Manage inventory and synchronize stock across platforms
• Process and track orders; coordinate with suppliers for timely delivery
• Troubleshoot fulfillment issues to ensure smooth operations

Customer Support & Service
• Deliver multi-channel support (email, chat, social media) via Gorgias, Zendesk, and Richpanel
• Handle inquiries, returns, and refunds with empathy and professionalism
• Document FAQs, SOPs, and workflows for streamlined operations

Additional Services
• Google & Bing Shopping Ads (setup, optimization, reporting)
• Email Marketing & Campaign Support (Klaviyo, Mailchimp)
• Blog Writing, Product Copy, and Content Creation
• Cross-Platform Selling (Facebook/Instagram Shops, Etsy, eBay integrations)

Brands & Projects I’ve Supported
• D. Louise - Product uploads, website merchandising, campaign updates, review moderation, admin reporting
• Atolea Jewelry & Atolea Swim - Product sourcing, customer support, content creation, site updates, brand assistance
• CurlMix - CRO support, product page optimization, content uploads, analytics monitoring, community engagement
• Rainmaker Family - Reputation management, community moderation, event scheduling, Trustpilot reviews, engagement tracking
• Welham & Co - Customer service, order processing, refunds & exchanges, chargeback management, printful
• Cozy Earth - Customer service, order processing, refunds & exchanges, chargeback management, backend reporting
• Petite Studio NYC - Customer service, order processing, refunds & exchanges, chargeback management, backend reporting

If you’re looking for a Shopify VA who can elevate your storefront, optimize listings for SEO, and manage daily eCommerce operations, let’s connect.

I’ll help you scale smarter, faster, and more efficiently.