E-commerce Operations & Systems Virtual Assistant | Shopify & Amazon | Order, In

Overview

Looking for full-time work (8 hours/day)

at $14.82/hour ($2,848.00/month)

Bachelors degree

Last Active

May 22nd, 2026 (38 days ago)

Member Since

May 16th, 2022

Profile Description

Operations & Systems Virtual Assistant | E-commerce Operations Integrator
Order, Inventory & Fulfillment Oversight | Customer Service Specialist

Keeping your backend clean, coordinated, and built to scale.

I help e-commerce businesses run smoothly by owning the systems, workflows, and daily operations that keep orders moving and customers satisfied. I operate as an extension of your operations team—monitoring systems, coordinating execution, and maintaining accuracy so issues are handled before they disrupt fulfillment or revenue.

With 3+ years of experience supporting Shopify and Amazon brands, I specialize in order flow coordination, inventory integrity, fulfillment oversight, and backend system accuracy. I work closely with 3PLs, warehouses, and internal teams to ensure orders sync correctly across platforms, shipments move on time, and data remains reliable.

My focus is operational stability and prevention. I actively monitor for system sync failures, shipping exceptions, inventory discrepancies, and workflow gaps, resolving issues early and escalating appropriately when needed. I’ve supported retail, wholesale, and subscription operations, including high-volume order environments.

On the customer-facing side, I manage support operations through Gorgias and Re:Amaze, handling inquiries, returns, refunds, and escalations with clarity and professionalism. Clients value me for being structured, dependable, and proactive—bringing calm, visibility, and consistency to fast-moving e-commerce operations.

CORE SKILLS & EXPERTISE
• E-commerce Operations & Systems Support
• Order Flow & Fulfillment Monitoring
• Inventory Accuracy & Stock Control
• Backend System & Data Integrity
• 3PL, Warehouse & Logistics Coordination
• Customer Support Operations (Gorgias, Re:Amaze)
• Returns, Refunds & Escalation Handling
• Workflow & Process Optimization
• Operational Reporting & Documentation
• Cross-functional & Remote Team Coordination
• Proactive Risk Identification & Resolution

TOOLS & PLATFORMS
Shopify, Amazon Seller Central, Gorgias, Re:Amaze, NetSuite, Mintsoft, Maya WMS, RLM, ShipBob, Slack, Basecamp, Hubstaff, Excel, Canva, Trello, ----------

I work best with e-commerce teams looking for long-term operational ownership and system stability—not just task execution. If you’re ready to hand off the backend with confidence and scale without daily operational friction, let’s connect.