Customer Service Manager & QA Pro | A+ Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $9.16/hour ($1,760.00/month)

Bachelors degree

Last Active

June 27th, 2026 (2 days ago)

Member Since

April 26th, 2022

Profile Description

Experienced VIRTUAL ASSISTANT and CUSTOMER SERVICE PRO for the long haul

---- WordPress Expert
---- Trello Setup Expert
---- Shopify Product Lister and Developer
---- Cost Effective
--- Tech-savvy and Go-getter
--- Proactive and Independent
--- Analytical and Goal-oriented
--- High Speed Internet and Reliable Equipment
--- Flexible Time Zone and Data Security

---- Jack of All Trades: Providing support wherever it's needed most.
---- Clients let me handle a wide array of tasks, including but not limited to, managing emails, scheduling appointments, data entry, conducting research, customer service, client outreach, and even zoo ---------- etings.

---- Document Control?
---- This pro's got it covered! Expect your company files be handled like a librarian in a library. Everything's in its place and easy to find -- from email management to cloud files.

---- Flawless Data Entry and Calendar Management
---- May sound dull, but not to this PRO. I crunch numbers and tame calendars with surprising efficiency and accuracy.

---- Customer Service Star
---- Interacted and addressed customers concerns over the phone, email, and live chat. My goal is to put a smile on your customer's face.

---- Project Planning and Implementation
---- Developed Customer Service SOPs and Quality Assurance Forms to support Operations and Training coaching ---------- fined project objectives, scope, deliverables, and timeline.

---- Task Coordination
---- Coordinated project tasks and activities. Monitored progress, ensured tasks are completed on time, and addressed any roadblocks or issues that arise.

---- Team Management
---- Built and led a Quality and Operations Team. Assigned tasks, provided guidance, and motivated tea ---------- mbers. Fostered effective communication and collaboration among tea ---------- mbers.

---- Quality Control
---- Established quality standards and ensured that project deliverables meet those standards. Implemented quality control measures and conducted regular reviews and audits on tea ---------- mber's work.

---- Risk Management
---- Identified potential risks and developed strategies to mitigate them. Regularly assessed and monitored risks, and implemented contingency plans when necessary.

---- Reporting and Documentation
---- Prepared regular project status reports for stakeholders and management. Documented progress, decisions, and changes for future reference.