I am a customer-focused professional with over 4 years of experience in customer support, sales, and operations across e-commerce, digital services, and BPO environments. I previously supported GiftMyMusic, a personalized digital gifting brand in the music and entertainment niche, where I handled end-to-end customer interactions for custom song orders created for weddings, anniversaries, memorials, and other meaningful life events.
In that role, I coordinated song revisions, managed order updates, addressed publishing and delivery concerns, and delivered empathetic, on-brand communication for emotionally significant purchases. I worked closely with internal teams to ensure smooth operations while maintaining clear timelines and high customer satisfaction.
Prior to that, I served as a Supervisor at Teleperformance, managing technical support, billing concerns, and mobile sales while driving upsells and mentoring tea
I am now seeking opportunities in Customer Support, Customer Success, Virtual Assistance, or E-commerce Operations, where I can contribute strong communication skills, operational efficiency, and a customer-first mindset.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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