BPO Specialist with Medical Transcription & IT Expertise

I have experience in transcription such as medical, educational, business, marketing, and general. I also have certification in Ratatype with 77 WPM and 99 percent Acuracy https://www.ratatype.com/u439841/.

I have 11 years of experience with data entry. I am a volunteer indexer and now a reviewer at FamilySearch.org

People say that I have excellent communications skills. I love Public Speaking. I enjoy ToastMasters Meetings and debates.

Assisting customer with their needs and inquiries regarding the products and services.

My two years of experience in the BPO industry helped me improve my Customer Service skills. I can quickly understand customer issues, provide accurate solutions, and resolve problems efficiently. I receive kudos calls and 5-star ratings for the surveys because I confidently answer questions and provide helpful guidance, so customers feel valued and satisfied. I address issues more quickly, minimizing call hold times and improving overall efficiency.

My two years of experience in the BPO industry helped me improve my Customer Service skills. I can quickly understand customer issues, provide accurate solutions, and resolve problems efficiently. I receive kudos calls and 5-star ratings for the surveys because I confidently answer questions and provide helpful guidance, so customers feel valued and satisfied. I address issues more quickly, minimizing call hold times and improving overall efficiency.

I love video and audio editing. I also have experience with transcription and captioning.

It is my passion to assist people especially the elderly when it comes to navigating their devices. I also help with troubleshooting. I love collaborating with other IT professionals and working effectively in a team environment.

Having compassion in teaching foreign students of all ages from children in their primary years, to professionals and even retirees in their senior years has taught me to be flexible and patient. It is my passion to also help potential tutors to be hired by training them and giving advice on how to ace interviews. I also give free one on one consultations or practice demo teaching and practice interviews.

Making use of ChatGPT to increase productivity such as searching for ideas on how to make better sentences and searching for the information needed at work. Example: Improvement of grammar, pronunciation, and comprehension to be put in the lesson notes for my students after our Online English Lessons.

They say I am a ventrloquist. I can voice different characters.

I'm a beginner because I only know the basic words and sentences and Japanese. I have enrolled in a Japanese Lesson online during the pandemic for around 3 months. Currently, I'm doing self-study. Among the three Japanese writing systems, Hiragana is my favorite and the one I am advanced with. I'm still currently studying Katakana and some Kanji and reviewing Hiragana.