AI Automation Specialist | n8n Workflow Builder | Customer Support

Extensive experience handling email-based customer inquiries, complaints, and account issues across multiple roles. Skilled in writing clear, professional, solution-focused responses while maintaining empathy and accuracy under volume.

Experienced in real-time chat support, handling multiple concurrent customer conversations with fast, accurate responses. Comfortable with chat tools, macros, and CRM systems including Salesforce Service Cloud.

9 years of customer service experience across Amazon, eBay, Netflix, and Poshmark (via Sutherland, VXI Global Solutions, and TaskUs). Skilled in resolving account issues, order disputes, and escalations while maintaining high customer satisfaction in high-volume environments.

Technical troubleshooting experience from Amazon (device/connectivity issues) and Netflix (streaming, account, device issues). Skilled in diagnosing problems, guiding users through step-by-step solutions, and escalating complex cases with clear documentation.

Background in inbound and outbound phone support, including Amazon Echo technical support. Skilled in active listening, de-escalation, and resolving customer concerns efficiently while maintaining a calm, professional tone.

Proficient with REST APIs, webhooks, and JSON for connecting automation workflows to external services. Regular use of Google Workspace tools (Sheets, Calendar, Gmail) as both data stores and trigger points in n8n workflows. Comfortable working with OpenAI and Google Gemini APIs for AI agent integrations.

I design and build AI-powered automation workflows using n8n, connecting OpenAI and Google Gemini to tools like Google Calendar, Sheets, and Gmail. I've built and deployed two live systems end to end: an AI agent that books appointments by reading a real calendar and sending automated reminders, and an AI lead-qualifier that scores incoming leads HOT/WARM/COLD with reasoning. Self-directed skill, backed by 9 years of customer support experience that informs how I design the conversational and operational logic.

Experience supporting day-to-day operational activities including documentation, data handling, and process coordination — skills now applied directly to designing and documenting automation workflows.

Experience as a subject matter expert (eBay, via VXI) supporting team escalations and acting as a go-to resource for complex cases — communication and coordination skills that carry directly into client-facing automation projects.