Jenessa

Customer Support Specialist | Phone & Email Support | CRM Tools | High Customer

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Not Specified

Last Active

June 5th, 2026 (2 days ago)

Member Since

January 17th, 2022

Profile Description

I am a dedicated Customer Support Specialist with experience handling phone and email support in fast-paced environments. I have worked with CRM systems used in telecommunications accounts and internal company platforms to manage customer records, update information, and resolve concerns efficiently.

I also have experience in logistics coordination, assisting with routing, scheduling shipments, and maintaining clear communication between teams and clients to ensure timely updates and customer satisfaction.

As a Patient Care Representative, I contacted warm leads to clearly explain our services and guide potential patients through the appointment booking process. I helped them understand their options, answered their questions, and ensured a smooth, professional scheduling experience. This role strengthened my communication skills, confidence in handling calls, and ability to build trust while guiding clients toward informed decisions.

In addition, I am comfortable using social media platforms and can assist with sending messages, responding to inquiries, and basic outreach support if needed. I am confident using Google Sheets, Google Docs, and Microsoft Excel for data tracking, reporting, and organization.

I am organized, detail-oriented, adaptable, and committed to delivering high-quality support. I am available full-time and confident in my English communication skills (B2 Upper-Intermediate).