Christina

Customer Experience Specialist | eCommerce Support | Shopify

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Overview

Looking for part-time work (5 hours/day)

at $4.96/hour ($600.00/month)

Associates degree

Last Active

July 17th, 2026 (2 days ago)

Member Since

November 16th, 2021

Profile Description

I help startups and eCommerce brands deliver exceptional customer experiences through clear communication, empathy, and fast, reliable problem-solving.
With proven experience handling multi-channel customer support — email, live chat, and web — I ensure every customer interaction builds trust, drives retention, and contributes to long-term business growth.
I’ve supported end-to-end order management, returns, and refunds (Loop, Rise), and collaborated closely with internal teams such as warehouse, logistics, and fulfillment to resolve complex issues quickly and effectively.
Tools I use daily: Shopify, Zendesk, Freshdesk, Freshchat, Gorgias, and other CX platforms. I’m comfortable working in fast-paced, startup-style environments where agility, empathy, and ownership matter most.
???? If you’re a founder or startup looking for a dedicated customer support partner who can elevate your customer journey and help streamline eCommerce operations, I’d love to connect and explore how I can support your team.

Core Strengths

? Multi-Channel Customer Support (Email, Live Chat, Web)

? Shopify & eCommerce Customer Experience

? Returns, Refunds & Credit Note Management (Loop, Rise)

? Cross-Functional Collaboration (Ops, Logistics, Warehouse)

? KPI-Driven & Customer Retention Focused

? Tools: Shopify, Zendesk, Freshdesk, Freshchat, Gorgias, Re-Amaze