Executive Assistant | Business Operations | Project Manager

Managed daily business operations across hospitality, property management, HR, sales, and administration. Experienced in improving workflows, implementing business systems, coordinating teams, and supporting business growth through efficient management and strategic planning.

Led projects from planning through execution across business operations, HR implementation, sales initiatives, corporate events, and process improvement. Experienced in project planning, task delegation, timeline management, stakeholder coordination, and ensuring successful project delivery.

Provided high-level executive assistance to business owners and executives by managing calendars, emails, meetings, research, reports, confidential documents, and business operations. Proactively anticipated needs, solved problems, and supported strategic decision-making.

Developed Google Sheets for payroll tracking, HR management, sales reporting, booking management, operational dashboards, and business analytics using advanced formulas, data validation, conditional formatting, and automated workflows.

Analyzed business data to identify trends, monitor KPIs, prepare reports, and support decision-making. Experienced in creating dashboards, tracking operational performance, and transforming data into actionable business insights.

Advanced user of Google Workspace including Google Docs, Sheets, Drive, Forms, Calendar, Gmail, and Meet. Created reports, business documentation, dashboards, trackers, and collaborative systems to support daily operations and project management.

Designed and improved business processes, SOPs, and operational workflows to increase efficiency, reduce manual work, and standardize daily operations. Identified process gaps and implemented practical solutions that improved productivity and team performance.

Managed corporate events, retreats, team-building programs, and private functions from inquiry to execution. Coordinated vendors, logistics, timelines, client communication, and on-site operations to deliver successful events.

Supported sales operations by managing inquiries, preparing quotations and proposals, coordinating follow-ups, maintaining sales records, and assisting clients throughout the sales process.

Conducted lead generation, market research, prospect identification, and database management for recruitment and business development. Built targeted prospect lists and supported outreach initiatives.

Managed executive calendars, scheduled meetings, coordinated appointments, organized travel, and prioritized daily activities to maximize productivity and ensure smooth business operations.

Managed business and executive email inboxes, prioritized communications, drafted professional responses, organized correspondence, and maintained timely follow-ups with clients, partners, and team members.

Managed administrative functions including scheduling, document preparation, email management, file organization, reporting, business correspondence, and operational support while maintaining accuracy and efficiency.

Performed online research, competitor analysis, market research, and data collection to support executive decision-making, business planning, and operational improvements.

Managed client relationships by providing timely communication, resolving concerns, coordinating requests, and maintaining long-term partnerships. Focused on delivering excellent customer experiences and building client trust.