Customer Support, Content Creation & Social Media Management

Manage and create engaging content across social media platforms, interact with audiences to build community, and track performance to optimize reach and growth.

With almost 2 years in customer service, I make sure every client or customer feels valued and heard. With my experience as a receptionist, I’ve learned how to handle different types of people, from answering inquiries and managing appointments to resolving concerns calmly and professionally. I always aim to maintain a positive tone, build trust, and make interactions smooth and pleasant.

I have experience in patient care, including welcoming patients, assisting with intake, explaining procedures, coordinating their appointments, and ensuring they received clear and compassionate support throughout their visit. I also worked closely with the doctor to help manage patient needs and maintain a smooth clinical flow.

I’m skilled in keeping daily operations organized and running smoothly. From managing email and calendars to handling files, data entry, making schedule of my co-workers, and reports, I make sure tasks are done accurately and on time. I pay attention to details and like creating simple systems that help things stay efficient and stress-free.

I’m comfortable using Google tools like Docs, Sheets, Slides, Drive, and Calendar to organize files, create reports, and manage schedules. I use them to keep tasks coordinated, share updates easily, and make collaboration more efficient.

I have property management experience where I assisted with tenant communication, handled bookings, coordinated maintenance schedules, updated property records, and ensured smooth day-to-day operations. I also used tools like Oracle Opera and basic administrative software to manage reservations and track occupancy.

I help maintain a positive and engaging online presence by responding to comments and messages, addressing inquiries, and managing interactions professionally. I make sure the page stays active, respectful, and aligned with the brand’s tone and values.

I used Opera to create, modify, and manage guest reservations, update booking details, check availability, and ensure accurate data entry. I’m familiar with navigating its interface, handling guest information, and coordinating with other departments to support smooth front-desk operations.

I help keep inboxes organized by sorting messages, responding to inquiries, and prioritizing important emails. I make sure communication stays clear and on time, helping clients stay focused on more important tasks.

I use CapCut to create short, engaging videos for social media. I enjoy editing clips, adding trendy transitions, text, and music to match the brand’s vibe. My goal is to make every video eye-catching and fit well with the overall social media aesthetic.

I can plan and schedule posts to keep content consistent and on time. I’m familiar with tools like Meta Business Suite and Canva, and I make sure captions, visuals, and timing align with the brand’s goals. I also pay attention to engagement and adjust posting times based on audience activity.