Hello,
I am an administrative assistant and operations support professional who helps business owners, executives, and growing teams stay organized by providing reliable administrative support, calendar and
I am proficient in Google Workspace, Microsoft 365, Asana, Trello,
I am available for full-time remote work and can work across US (EST/PST), UK (GMT), and Australian (AEST) time zones. I have a dedicated home office, a reliable fiber internet connection with backup internet, dual monitors, and professional equipment to support consistent remote work.
I am looking for a long-term opportunity where I can become a dependable member of your team, contribute to your daily operations, and grow alongside your business. I value professionalism, clear communication, attention to detail, and completing tasks accurately and on time. If you're looking for someone who is organized, dependable, and committed to delivering consistent support, I'd be glad to be part of your team.
Experience: 1 - 2 years
- Professional and empathetic communication with tenants/customers - Handling complaints calmly and resolving issues efficiently - Email, chat, and phone support - Response management (fast replies, follow-ups, escalation handling) - Conflict de-escalation
Experience: 6 months - 1 year
- Tenant inquiry handling (rent, availability, complaints) - Lease agreement coordination and basic understanding of rental terms - Move-in / move-out coordination support - Maintenance request tracking and follow-ups - Listing properties on platforms (Airbnb, Zillow, Facebook Marketplace, etc.)
Experience: 6 months - 1 year
- Calendar and appointment scheduling (viewings, inspections, maintenance) - Data entry and database management (tenant records, listings, payments tracking) - Email management and inbox organization - Document preparation (contracts, forms, reports) - File organization (Google Drive, Dropbox, etc.)
Experience: 6 months - 1 year
- Manage and respond to customer emails with clear, professional, and timely communication. - Organize and prioritize inbox inquiries to ensure urgent concerns are addressed first. - Handle follow-ups, issue resolution, and accurate documentation of customer interactions.
Experience: 6 months - 1 year
- Provide real-time assistance to customers through live chat with fast and accurate responses - Multitask multiple conversations while maintaining quality and professionalism - Guide users step-by-step to resolve issues, answer questions, or complete requests
Experience: 6 months - 1 year
- Handle inbound and outbound calls with professionalism and a customer-focused approach - Actively listen to customer concerns and provide clear, helpful solutions - Maintain a calm and polite tone while resolving complaints or urgent issues
Experience: 2 - 5 years
- Deliver structured and easy-to-understand lessons that improve communication, comprehension, and critical thinking skills - Develop customized learning materials and guidance based on individual student needs and performance levels - Track student progress and provide constructive feedback to support consistent improvement and confidence building
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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