Julienne
Rental Property Virtual Assistant I Customer Service & Administrative Support VA
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelor's degree
Last Active
June 20th, 2026 (5 days ago)
Member Since
July 13th, 2021
Profile Description
Hello.
I help rental property owners, property managers, and busy entrepreneurs stay organized, responsive, and focused on growing their business. With experience in customer service, administrative support, and operations coordination, I assist with guest and tenant communication, inbox and calendar management, scheduling, documentation, data entry, and day-to-day administrative tasks that keep operations running smoothly.
Having worked as a Customer Service Representative for Airbnb, I understand the importance of providing excellent customer experiences, resolving issues efficiently, and maintaining positive client relationships. I am proactive, detail-oriented, and committed to finding solutions that save time, reduce stress, and improve workflow for my clients.
My background also includes experience as an Executive Assistant/Assistant to the Principal, where I managed administrative processes, coordination tasks, and organizational support. Additionally, I have experience in social media management and content administration for a small business.
I hold a degree in English Language and have over 3 years of combined teaching and tutoring experience, which strengthened my communication skills, professionalism, patience, and ability to work effectively with diverse individuals.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
- Professional and empathetic communication with tenants/customers - Handling complaints calmly and resolving issues efficiently - Email, chat, and phone support - Response management (fast replies, follow-ups, escalation handling) - Conflict de-escalation
Real Estate » Short Term Rentals » Airbnb
Experience: 6 months - 1 year
- Tenant inquiry handling (rent, availability, complaints) - Lease agreement coordination and basic understanding of rental terms - Move-in / move-out coordination support - Maintenance request tracking and follow-ups - Listing properties on platforms (Airbnb, Zillow, Facebook Marketplace, etc.)
Office and Administration » Administrative Support
Experience: 6 months - 1 year
- Calendar and appointment scheduling (viewings, inspections, maintenance) - Data entry and database management (tenant records, listings, payments tracking) - Email management and inbox organization - Document preparation (contracts, forms, reports) - File organization (Google Drive, Dropbox, etc.)
Other Skills
Customer Support » Email Support
Experience: 6 months - 1 year
- Manage and respond to customer emails with clear, professional, and timely communication. - Organize and prioritize inbox inquiries to ensure urgent concerns are addressed first. - Handle follow-ups, issue resolution, and accurate documentation of customer interactions.
Customer Support » Chat Support
Experience: 6 months - 1 year
- Provide real-time assistance to customers through live chat with fast and accurate responses - Multitask multiple conversations while maintaining quality and professionalism - Guide users step-by-step to resolve issues, answer questions, or complete requests
Customer Support » Phone Support
Experience: 6 months - 1 year
- Handle inbound and outbound calls with professionalism and a customer-focused approach - Actively listen to customer concerns and provide clear, helpful solutions - Maintain a calm and polite tone while resolving complaints or urgent issues
Coaching » Homeschool » Teaching
Experience: 2 - 5 years
- Deliver structured and easy-to-understand lessons that improve communication, comprehension, and critical thinking skills - Develop customized learning materials and guidance based on individual student needs and performance levels - Track student progress and provide constructive feedback to support consistent improvement and confidence building
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 28%
- Influence: 20%
- Steadiness: 39%
- Compliance: 13%
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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