ECommerce Support Specialist | Wix Store Management | Customer Experience and Op

Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

College Level

Last Active

June 5th, 2026 (yesterday)

Member Since

April 27th, 2021

Profile Description

I am an experienced eCommerce Support Specialist with over 10 years of BPO and remote work experience supporting online businesses, technical platforms, and customer operations.
I specialize in e-commerce backend operations, multi-channel product listings, store configuration, troubleshooting, and customer support. Having worked as a Tier 2 Support Specialist and Coach for platform users, I deeply understand both the technical database side and the customer-facing side of running an online store.


Here’s how I can help your business:

eCommerce & Backend Operations
• Product uploads, listing updates, and inventory tracking
• Store configuration and platform troubleshooting
• Data Management: CSV file preparation, bulk data cleaning, and spreadsheet automation (Excel/Google Sheets)
• Multi-channel support familiarity (Shopify, Wix, Amazon, and eBay environments)
• Order monitoring, tracking, and issue resolution
Customer Support & Technical Administration
• Email, ticketing, and inbox management (Zendesk, CRM, and internal support systems)
• Efficient customer inquiry and escalation handling
• Documentation, SOP creation, and internal knowledge-base building
• Operational reporting and transaction tracking


I am detail-oriented, reliable, and comfortable working independently in a fully remote environment. I operate out of a premium, fully redundant remote home office setup built for zero-downtime reliability. My goal is to build a long-term working relationship where I can consistently add value and help your business grow.