Customer Service Representative | Email & Chat Support Specialist | Virtual Assi

Highly accurate in entering, updating, verifying, and maintaining records while ensuring attention to detail and data integrity.

Over 10 years of experience assisting customers through phone, email, chat, resolving concerns while maintaining high satisfaction and professionalism. Experienced in handling inquiries, troubleshooting issues, processing requests, and providing end-to-end customer assistance.

Experienced in documentation, reporting, scheduling, coordination, and day-to-day administrative operations.

Assisting with tenant communications, maintenance coordination, vendor follow-ups, and property related administrative tasks.

Skilled in managing inboxes, responding to customer inquiries, escalating concerns, and maintaining professional communication.

Strong communication skills demonstrated through customer support, vendor coordination, service request management, and administrative support. Experienced in providing clear, professional, timely communication via phone call, email, chat to ensure smooth operations and positive client relationship.

Strong transferable experience in administrative support, communication management, scheduling customer service, and remote collaboration.

Maintaining customer records, tracking interactions, updating accounts, and managing case documentation.

Creating service tickets, coordinating engineer dispatches, tracking service requests, and troubleshooting customer issues.

Experienced in Microsoft Word, Excel, and Outlook for documentation creation, data management, reporting, email correspondence, and administrative operations. Capable of supporting daily business processes in remote and office environment.

Experienced with Google docs, Sheets, Gmail, Drive, and Calendar for collaboration and remote work.