Experienced Customer & Administrative Support | Email, Chat and Phone

Handles live chat inquiries from online customers, assisting with product information, order tracking, returns, and payment issues. Ensures quick, accurate responses to enhance the online shopping experience, and collaborates with other departments to resolve customer concerns efficiently.

Responsible for assisting customers by answering inquiries, resolving issues, and providing product or service information. Acts as the first point of contact to ensure customer satisfaction through professional and timely support via phone, email, or chat for the last 7 years working in BPO industry.

Provides exceptional customer service through inbound and outbound calls by assisting with orders, returns, and general inquiries. Ensures customers receive accurate information, timely resolutions, and a positive experience in every interaction. Maintains detailed call notes and coordinates with other departments to resolve complex concerns efficiently.

Responsible for managing and organizing incoming and outgoing emails through Outlook, Google Workspace (Gmail), or other email-based CRMs to ensure timely and accurate responses. Reviews, prioritizes, and replies to customer or client inquiries with professionalism and empathy. Maintains an organized inbox by categorizing, flagging, and following up on messages to ensure all communications are handled efficiently and in line with company standards.

Responsible for verifying customer insurance information with insurance providers or agents to ensure accuracy of coverage details, policy validity, and claim eligibility. This includes reviewing documents, confirming effective dates, identifying discrepancies, and coordinating with internal teams to ensure all insurance details are properly validated before processing any related transactions.

Experienced in analyzing and streamlining administrative processes to improve efficiency, reduce redundancy, and enhance team productivity. Skilled at identifying bottlenecks, automating routine tasks, and implementing best practices to create smoother, more scalable workflows.

Leads and motivates a team to achieve performance goals while providing ongoing coaching and support. Responsible for developing team members’ skills, conducting regular feedback sessions, and fostering a positive, growth-oriented work environment. Ensures alignment with company objectives and promotes continuous improvement.

Oversees day-to-day operations of the team, ensuring efficiency and productivity. Responsible for setting performance targets, managing workflow, and resolving operational challenges. Coaches team members to improve their skills, ensures adherence to company policies, and collaborates with other departments to meet business objectives.

Efficiently managed end-to-end order lifecycle including processing, returns, cancellations, and service requests using Magento, Shopify and Fluent Commerce platforms.