Dispatch Coordinator | Administrative | CSR Scheduler

I began my career in customer service in 2016 as an Account Associate for AT&T at VXI Global Holdings in Davao City, where I provided phone-based support, assisting customers with their concerns and ensuring a positive experience. After gaining valuable experience in the BPO industry, I transitioned to remote work, thanks to a referral from a friend. This led me to support a dumpster and junk removal company based in New York, where I took on both customer service and dispatching responsibilities. I managed incoming calls, coordinated schedules, and ensured seamless communication between customers and service teams while maintaining a high level of professionalism and delivering exceptional service. Through these roles, I honed my ability to handle customer inquiries with empathy, efficiency, and problem-solving skills, making sure every interaction was positive one.

I have strong experience coordinating daily dispatch operations and providing administrative support to keep things running efficiently across the team. I’m skilled in using Housecall Pro (HCP) to create and manage jobs, schedule technicians, and plan routes that ensure timely and reliable service. With excellent attention to detail, I handle Certificates of Insurance (COIs), process mechanical permits, and maintain accurate job records to stay organized and compliant. I’m known for being a clear communicator and problem-solver who works closely with customers and technicians to keep projects on track and issues resolved quickly. I strive to stay calm and efficient under pressure, keeping operations smooth while supporting the team with professionalism and care.

I’ve been working for 8 years in dispatching and administrative support, assisting business owners and teams with daily operations. In my recent role, I worked closely with the CEO, handling dispatch tasks through Housecall Pro and other CRM creating jobs, scheduling technicians, and planning efficient routes. I also stay in touch with customers by phone, text, or email to confirm appointments and provide ETAs. What makes me a strong fit for this dispatcher role is my attention to detail, communication skills, and ability to stay calm under pressure. I’m dependable and focused on providing excellent support to both customers and the team in the field. I enjoy problem-solving and keeping operations running efficiently, which I believe aligns well with what this position requires.

Strong communication skills that help build positive customer relationships and support daily business operations. Experienced in handling inbound and outbound calls, providing clear and professional assistance, and ensuring every customer interaction is handled with care and efficiency. I also assist with administrative tasks such as managing schedules, updating records, and coordinating with team members to keep operations organized and running smoothly. My goal is to deliver excellent service while supporting the business with reliability, attention to detail, and a professional attitude.

Experienced in providing reliable administrative and operational support to help keep the business organized and running efficiently. I assist the office as a dependable backbone, always happy to help U.S.-based clients with their daily office tasks and ensure smooth day-to-day operations.

Responsible for processing customer orders accurately and ensuring all pricing is correct. Assist the sales team with administrative tasks, online research, and customer communication for necessary follow-ups via email. Support organizing warehouse paperwork for production packing. Monitor inventory levels to ensure all inbound products are recorded and organized accurately. Perform routine administrative duties such as filing, data entry, and maintaining documentation. Compile and analyze data for project research, planning, and decision-making, while ensuring customer orders are properly tracked and documented.