Medical Administrative Assistant | Customer Support | HIPAA Certified | Claims M

Extensive experience handling inbound and outbound calls for US healthcare, insurance, and customer service accounts. Skilled in active listening, conflict resolution, de-escalation, and delivering personalized customer support while consistently meeting quality and productivity standards.

Delivered exceptional customer support for US healthcare insurance members by handling eligibility and benefits verification, claims inquiries, billing concerns, premium payments, prior authorization, appeals, and provider coordination for medical, dental, and vision plans. Experienced in supporting members, providers, and insurance processes while ensuring HIPAA compliance, accurate documentation, and high-quality customer service. Committed to resolving complex inquiries efficiently, improving member satisfaction, and delivering a seamless healthcare support experience.

Verified insurance eligibility, coverage, deductibles, copayments, benefits, and member information for medical, dental, and vision insurance plans to support accurate claims processing and customer service.

Highly organized property management virtual assistant specializing in tenant support, lease tracking, rent follow-ups, and maintenance coordination. Experienced in managing property listings, handling emails and inquiries, and using property management tools to streamline operations. Strong communication skills, fast learner, and focused on delivering accurate and timely results.

Over 8 years of experience delivering exceptional customer support across US healthcare, insurance, e-commerce, and property management industries. Skilled at resolving customer concerns, handling complex inquiries, and creating positive customer experiences through professional and empathetic communication.

Experienced in supporting medical billing processes by assisting members with billing inquiries, premium payments, claims status, eligibility and benefits verification, prior authorization, and appeals for medical, dental, and vision insurance plans. Worked closely with healthcare providers and insurance members to resolve billing-related concerns, explain coverage and payment responsibilities, and ensure accurate documentation while maintaining HIPAA compliance and delivering exceptional customer service.

Supported prior authorization requests by reviewing documentation requirements, verifying eligibility, coordinating with healthcare providers, and ensuring timely processing of authorization requests according to insurance guidelines.

Experienced in supporting dental billing and insurance processes by assisting members and providers with billing inquiries, claims status, eligibility and benefits verification, coverage explanation, prior authorization, and appeals. Knowledgeable in dental insurance benefits, deductibles, copayments, coinsurance, annual maximums, and payment responsibilities. Maintained accurate documentation, ensured HIPAA compliance, and delivered timely, customer-focused support to resolve billing and insurance-related concerns.