Robert

Ecommerce Support & Operations Specialist (Problem Solver)

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Overview

Looking for full-time work (8 hours/day)

at $7.56/hour ($1,440.00/month)

Bachelors degree

Last Active

May 29th, 2026 (15 days ago)

Member Since

March 20th, 2020

Profile Description

I help ecommerce brands take control of their customer support and daily operations especially when things start getting overwhelming.

If your inbox is piling up, orders are getting delayed, or customers are waiting too long for replies, I step in to fix the workflow, handle the pressure, and keep everything running smoothly.

With 6+ years in ecommerce support and operations, I don’t just respond to customers, I make sure your backend runs efficiently so problems don’t keep happening.

PROBLEMS I SOLVE
• Overloaded support inbox (slow replies, missed messages)
• Order delays, tracking issues, and fulfillment errors
• Refunds/returns not handled properly
• Poor coordination between team, supplier, and support
• Disorganized systems causing repeated mistakes

WHAT I DO
• Handle 80–120+ customer inquiries daily (email & chat)
• Manage order processing, tracking, and fulfillment follow-ups
• Resolve issues (refunds, delays, wrong items) quickly and professionally
• Coordinate with suppliers and internal teams
• Keep systems organized (CRM, spreadsheets, dashboards)

Tools I use:
Shopify, Zendesk, Gorgias, Google Workspace, Slack, Trello, Notion, Salesforce, Paypal, Braintree

WHY CLIENTS TRUST ME
I take ownership, communicate clearly, and make sure things get done without constant follow-ups. When I handle your support and operations, you can focus on growing your business instead of fixing daily issues.

Top Skills

E-Commerce » Shopify

Experience: 1 - 2 years

Platform Management: Maintained and updated website content on Shopify, including product listings, images, and descriptions to ensure accuracy and relevance. Customer Aftersales & Support: Handled aftersales support and resolved customer inquiries, ensuring high customer satisfaction and retention. E-commerce Operations: Managed product launches, promotional campaigns, sales events, and special offers on the Shopify store. Website Optimization: Applied on-page SEO strategies (keyword optimization, meta tags) and conducted A/B testing on landing pages and CTAs to improve performance and user experience. Analytics & Performance: Tracked website performance, traffic, and user behavior using tools like Google Analytics to identify areas for improvement. Collaboration: Coordinated with internal teams (marketing, sales, product) and external developers to resolve issues, implement features, and enhance overall site functionality and user experience.