James
Sr IT SupportSpecialist|Ent. Infra.&MSP Solutions|AI/LLM
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.51/hour ($1,454.56/month)
Associates degree
Last Active
May 30th, 2026 (9 days ago)
Member Since
December 22nd, 2019
Profile Description
ITIL v3 Certified IT Support Specialist with over 10 years of comprehensive experience in high-volume technical support and service desk operations. Expert in diagnosing complex hardware, networking, and virtualization issues (Citrix/VMware). Proven track record of maintaining a 75% First Call Resolution (FCR) rate and sustaining 99.9% uptime for critical backend operations in corporate and retail environments.
Top Skills
Customer Support » SaaS
Experience: Less than 6 months
Customer Support » IT
Experience: 10+ years
Customer Support » Helpdesk Support
Experience: Less than 6 months
Other Skills
Customer Support
Experience: Less than 6 months
Office and Administration » Citrix
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Customer Support » Phone Support
Experience: Less than 6 months
Office and Administration » Google Suite
Experience: Less than 6 months
Office and Administration » Annotating
Experience: Less than 6 months
Office and Administration » Annotating
Experience: Less than 6 months
Customer Support » Back Office Support
Experience: Less than 6 months
Software » Server » Cybersecurity » Threat Hunting
Experience: 1 - 2 years
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong, NA
- Tests Taken
- IQ
- Score: 131
- DISC
- Dominance: 43
- Influence: 10
- Steadiness: 31
- Compliance: 16
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.