Experienced Virtual Assistant with skills in admin support, finance tracking (Excel/Sheets), and social media management (Facebook, YouTube, TikTok). Former PA for an online radio company—handled schedules, deadlines, and calendar updates.
I also manage a TikTok affiliate account and understand the FYP algorithm, making me effective at content engagement and promotion.
On the tech side, I developed a reservation and order system using PHP and SQL, fully meeting client goals. Skilled in HTML, CSS, JavaScript, and basic backend support.Let’s work together—I’m ready to help you stay on track and grow.

I’m a detail-oriented and reliable professional with experience in operations support, certification management, and technical roles. I currently work as a Certification Assistant, where I manage end-to-end processes including assignment tracking, exam coordination, results release, and candidate support. I regularly use tools like Zoho CRM, ClickUp, and Accredible to ensure smooth workflows and accurate record-keeping.

Previously, I worked as a Security Engineer Associate, where I analyzed security incidents using SIEM tools, handled alerts, and supported 24/7 operations. This experience strengthened my analytical thinking, problem-solving skills, and ability to work under pressure.

I also have a background in HR, sales, and data management, which gives me a well-rounded skill set in administrative support, customer communication, and reporting. I’m experienced in handling emails, managing databases, preparing reports, and coordinating with different teams.

In addition, I have knowledge in WordPress development, HTML/CSS, MySQL allowing me to support both technical and creative tasks when needed.

I’m highly organized, fast-learning, and committed to delivering quality work. I can work independently with minimal supervision and always aim to improve processes for better efficiency.

I’m currently looking for a long-term remote opportunity where I can contribute my skills in operations, admin support, or technical assistance.

The most important purpose of living my life in an effective and peaceful manner is always be honest whatever you do, be persistent and be delegated towards my work.

I am a data operations and automation specialist with hands-on experience in lead generation, web scraping, data enrichment, and CRM management. I build and maintain systems that source structured data from public and paid sources, verify and clean it, and route it into CRMs for outbound sales and support workflows. I'm detail-oriented, comfortable working independently, and confident writing Python to automate anything repetitive. I want to be known as someone who delivers clean, reliable data and communicates clearly with clients and teammates.

CompTIA Security+ certified cybersecurity professional with training in incident response, security monitoring, and vulnerability management. Completed the Google Cybersecurity Professional Certificate and actively building hands-on skills through virtual labs and structured security exercises. Seeking a Junior SOC Analyst role to contribute to threat detection and security operations.

As IT Service Desk Technician, I handle procurement of IT equipment like laptops, mouse, keyboards, monitors, docking stations and others for APAC region.
I handle IT Orientation(meeting) for new hire employees.
I worked with HR, hiring managers and Service Desk manager for new hire onboarding and offboarding.
I'm responsible for installation/uninstall of managed enterprise apps in the company.
I worked with Cybersecurity for machine/mobile device compliance, local machine permission and 3rd party app installation.
I setup network printer, conference room.
I'm handling tickets escalated by L1 Service Desk Technician.
I'm responsible for assigning, creating group, licenses, permission in M365 admin center.
Sharepoint site creation, permission part of my day-to-day task.
Adding, creating, updating permission of end users/stakeholders to distro/groups in AD, Exchange Admin, Endpoint is also part of my role.
Working with other IT resolver group like OT Network/Security, Infra and Cybersecurity is part of day-to-day task.
Providing access to Concur and LMS, adding projects is part of my role.

I help businesses grow by generating qualified leads, building strong client relationships, and closing deals. With 8+ years of experience supporting U.S. and international companies, I specialize in B2B and B2C sales across SaaS, Cybersecurity, Outsourcing, Telecommunications, Renewable Energy, Professional Services, and other high-growth industries.

Sales
I manage the complete sales cycle, from prospecting and outreach to discovery calls, lead qualification, pipeline management, follow-ups, negotiations, and closing deals. I focus on building long-term client relationships while consistently meeting sales and revenue targets.
Tools: GoHighLevel (GHL), Salesforce, HubSpot, Zoho CRM, Outreach, Asana, Claude AI, Google Workspace, Microsoft Office, Slack, Zoom.

Lead Generation
I identify ideal customer profiles (ICP), research target accounts, build prospect lists, verify contact information, qualify leads based on buying intent and fit, and nurture prospects before handing them over to the sales team or managing them through the sales pipeline. I perform both inbound and outbound prospecting through cold calling, email outreach, and LinkedIn.
Tools: LinkedIn Sales Navigator, -----------, ZoomInfo, ContactOut, Lusha, Cognism, Google Sheets, -----------, Seamless.ai.

Client Support
I provide exceptional client support by serving as the primary point of contact for customers throughout their journey. I handle onboarding, account management, customer inquiries, follow-ups, issue resolution, CRM updates, appointment scheduling, and cross-functional coordination to ensure a smooth client experience that improves satisfaction, retention, and long-term business relationships.
Tools: HubSpot, Salesforce, Zoho CRM, GoHighLevel (GHL), Zendesk, Freshdesk, Intercom, Gmail, Slack, Zoom, Google Workspace, Calendly.

Industries Served
- B2B & B2C
- SaaS
- Cybersecurity
- Outsourcing & Staffing
- Telecommunications
- Renewable Energy & Solar
- Professional Services

I am a technical, process-driven Non-Voice Operations Specialist. I hold a TESDA CSS NCII certification and formal training in Cisco Networking Basics, alongside a deep focus on Identity and Access Management (IAM) and cybersecurity principles.

I specialize in handling backend digital operations, data verification, ticketing systems, and content moderation. I excel in quiet, asynchronous environments where success relies on strict adherence to security protocols, meticulous attention to detail, and executing system playbooks perfectly without live voice support.

I do not write articles or manage SEO. Instead, I offer clean execution in backend system administration, user provisioning, and platform safety. I also bring 5 years of practical, hands-on experience navigating the Web3 and cryptocurrency landscapes (managing wallet ecosystems, cryptographic keys, and browser-based nodes).

You can review my live, open-source technical project documentation—including my structured implementations of automated identity onboarding via CSVs, Attribute-Based Access Control (ABAC) dynamic groups, and Zero-Trust perimeter hardening—directly on my GitHub profile:
• Profile: -----------
• Project Repository: -----------

BS Information Technology graduate from the University of St. La Salle. Experienced in penetration testing and remote bookkeeping using QuickBooks. Aspiring web developer with strong attention to detail, security awareness, and a passion for building reliable and efficient websites.

I am Eurecho Aque, a cybersecurity and technology professional who started as a Junior Cybersecurity Analyst and has since grown into penetration testing, infrastructure security administration, and AI prompt engineering. I currently balance three connected roles inside one business group: full-time Security Administrator at MidnightSage Marketing Agency, project-based Penetration Tester for sister company Zoxx Business Solutions in Singapore, and dedicated Prompt Engineer supporting client TribePUB in the United States.

My background covers the full security lifecycle: finding and exploiting vulnerabilities as a penetration tester, defending and hardening live infrastructure as a security administrator, and using AI and prompt engineering to scale content and security workflows. I hold multiple Cisco, IBM, and ISC2 credentials, and I am comfortable working independently across distributed, remote teams.

Highlights:

1. Delivered 5 full scope adversarial simulation engagements with 25+ documented exploitable vulnerabilities, including findings rated up to CVSS 9.4, using Burp Suite, Metasploit, and MobSF under OWASP and PTES methodology.
2. Maintained 99.97% server uptime across production environments over a 6 month track record, while cutting average incident response time from 3.5 hours to 42 minutes through a centralized Wazuh SIEM with automated SOAR playbooks.
3. Achieved 100% critical CVE patching compliance within 48 hours of public disclosure using Ansible and AWS Systems Manager with staged canary deployments.
4. Scaled AI-assisted content production by 275%, from 12 to 45 long form pieces per week, while cutting editorial revision cycles by 64%, through modular, schema-based prompt engineering.
5. Identified 40+ critical and high severity vulnerabilities across 150+ assets in 3 client infrastructures as a Junior Cybersecurity Analyst, contributing to an average 60% reduction in client risk exposure.

Experienced IT professional with a strong background in technical support, infrastructure management, and project coordination. Throughout my career, I have consistently delivered high-quality IT services and solutions to clients while effectively leading teams and ensuring adherence to best practices. With a focus on customer satisfaction and problem resolution, I have successfully provided technical assistance across various domains, including workstations, servers, network devices, and dental equipment.
Leveraging my expertise as an L2 Senior IT Consultant at Tekie Solutions LLC, I have supported L1 teams by offering in-depth technical guidance on complex i-----------. I have served as a reliable buffer during critical situations, ensuring seamless customer experiences. My effective communication skills have allowed me to provide prompt solutions to customers through phone, chat, and email channels.
As a Jr System Administrator, I played a pivotal role in coordinating the upgrade and decommissioning of 6000 virtual machines in compliance with Microsoft Win 7 and Server 2012 end-of-support. Additionally, I contributed to application compatibility testing following the upgrade, ensuring smooth operations and minimizing disruptions.
During my tenure as an IT Infrastructure Team Lead at Greatfeat Services, I led a team responsible for L2-L3 network and desktop support. I excelled in project planning, management, and coordination, overseeing the successful execution of IT initiatives. By developing and implementing company policies, I fostered a culture of efficiency and compliance. Moreover, I mentored entry-level IT tea-----------mbers, supporting their growth and aligning their skills with team objectives.
In my role as a Ticket Dispatch Shift Lead at Emerio Corp (Hewlett Packard), I demonstrated strong i----------- and change management expertise. Coordinating tickets and ensuring adherence to SLAs, I effectively mitigated business impact in collaboration with engineers. My keen eye for detail enabled me to document i----------- accurately, providing valuable insights for future improvements. I also played a pivotal role in coaching and mentoring entry-level IT tea-----------mbers, fostering their professional development and contributing to a high-performing team environment.
Previously, as a Desktop and Network Support Engineer at Emerio Corp (Accenture PH), I managed IT asset procurement and provided comprehensive onsite and remote L1-L2 support for desktop and network issues. I excelled in resolving tickets within agreed SLAs while serving as a dependable point of contact for the team.
With a proven track record of delivering technical excellence, project management skills, and the ability to lead and mentor teams, I am confident in my ability to make a significant impact in your organization. I am now seeking new opportunities to leverage my skills and contribute to the success of a dynamic and forward-thinking company in the IT industry.

If you're looking for a VA who can go beyond basic admin work someone who can manage your CRM, automate your repetitive processes, and give you real-time visibility into your data that's exactly where I add value. I manage and build in GoHighLevel (GHL) for pipelines and funnels, automate workflows with n8n, Airtable, Power Automate, and Zapier, layer in AI tools (Claude, Gemini, ChatGPT, BlackWire) to speed things up, and design dashboards in Power BI, Looker Studio, or AI-generated formats so you can see what's happening in your business at a glance. My work has already earned a 5-star Upwork review and client endorsements for being reliable and collaborative — I bring that same standard to every engagement.

Experienced IT Support Specialist & GHL CRM
Specialist | Administrative ExpertiseI bring a unique blend of technical support proficiency and
CRM expertise, ensuring smooth operations and enhanced productivity. With a
solid foundation in IT support and extensive experience in managing Go High
Level (GHL) CRM, I excel at troubleshooting, optimizing workflows, and driving
----------- fast-paced, ever-evolving environments, I thrive by
leveraging tools like Microsoft 365, Google Workspace, and a variety of project
management platforms to streamline day-to-day operations. My proactive and
adaptable approach makes me an invaluable resource for businesses aiming to
maximize success.Core Competencies and Tools:IT Support:
Microsoft
365, Google Workspace
Networking
and endpoint management tools
Troubleshooting
hardware, software, and cloud solutions
CRM Tools:
Go
High Level (GHL)
Project Management:
Notion,
Asana, Trello
Other Tools:
Canva,
Slack, Microsoft Office

With a resourceful mindset and a commitment to innovation, I
deliver dynamic, reliable solutions tailored to your business needs.Let’s connect and discuss how I can contribute to your
success!
Here's my myprofile for you to review: ---------------------------------

Hello! I'm Axl, an Escalation Specialist Tier 2 and CCTV reviewer. My responsibilities include monitoring live camera feeds and contacting EMS, police, or security if any irregularities are detected. I have been working in the industry for nearly five years.