Dedicated and detail-oriented IT Support Specialist with hands-on experience in service desk operations, technical troubleshooting, and end-user assistance. Proven track record of resolving hardware, software, and network issues efficiently while maintaining high SLA compliance. Holds a BS in Information Systems (Magna Cum Laude) and brings an added advantage of web development knowledge, enabling deeper technical diagnosis and faster issue resolution. Known for clear communication, accurate documentation, and a calm, user-first approach to support.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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