• Over 17 years of experience in business support operations
• Proven expertise in Supervisory Management, Chargeback & Fraud Management, Quality Assurance, Performance Analytics, and Customer Service
End-to-End Tools Expertise in Fraud, Payments & Customer Operations
Payment Systems & Fraud/Risk Management:
Stripe, PayPal, Adyen, Braintree, Klarna, Affirm, Chase Paymentech, -----------, First Data, PaymentsHub, Maverick Payments, Amazon Pay, NMI, Netevia HQ, Humboldt Merchant Services, Sift Science, Kount, Kount
Billing & E-commerce Platforms:
Shopify, BigCommerce, WooCommerce, Chargebee, Recharge Payments, Konnektive, Heyflow, Fillout
Customer Service & CRM:
Zendesk, Intercom, Freshdesk, Gorgias, Kustomer, Reamaze, Front, Salesforce, Siebel, Zoho, Eliix (GoHighLevel)
Analytics, Attribution & Marketing:
Tableau, Amplitude, Airtable, Everflow, Everflow Client, Funnels, Eliix, Google Ads, HubSpot, Klaviyo, Katalys, Impact, Linkby
Finance & Accounting:
Oracle NetSuite, QuickBooks, Xero
Sales & Outreach:
Salesforce, Pipedrive, Kixie
Shipping & Fulfillment:
ShipStation, Soho - Shipments
Project Management & Collaboration:
Asana, Jira, Trello, Notion, Slack, -----------, Google Workspace, Microsoft Office, Retool
Additional Platforms & Operational Tools:<8efe80624d780eba0c6493ec45140364>Telegramd, OpenLoopHealth