Hello, I'm Mai, and I thrive in roles where I can seamlessly manage email s and build strong relationships with multiple clients. With a keen eye for detail, I ensure that every email is handled efficiently. My proficiency extends to various tools like Microsoft Office, Google Workspace, Intercom, Box, Canva, and Trello, allowing me to streamline tasks and provide effective solutions tailored to client needs. Furthermore, my social media management skills enable me to engage with clients across different platforms, adding another dimension to my capabilities. I'm dedicated to ensuring the success and efficiency of my team through my comprehensive skill set and proactive approach to client management.

Motivated and detail-oriented professional with extensive experience in customer support, technical support, and account management in remote work settings. Skilled at handling complex inquiries through multiple communication channels, troubleshooting technical issues, and providing excellent customer service. Proficient with a variety of digital tools, including MS Office, Google Workspace, Slack, and Zendesk, with a strong ability to quickly learn new systems and processes.

Known as a reliable and adaptable team player who thrives in fast-paced environments, I am committed to delivering high-quality results and supporting continuous process improvement. I take pride in being a fast learner, proactive problem solver, and effective communicator. My goal is to make a positive contribution to any team, maintain professionalism, and grow steadily in my career.

Greetings! I am a highly organized and process-oriented individual with an extensive experience providing support and assistance to Executives and businesses in various industries for 7 years. I have a strong background and experience in Project Management, Account Management, Operations Management, and Administrative Support. My mission is to streamline your workflow and manage your business operations, allowing you to focus on what you do best.

I have a unique combination of skills, experiences, and a dedicated approach to continuous learning. Not only do I possess the technical expertise, but my ability to adapt to new challenges quickly and my strong commitment to collaboration make me a valuable team player. Furthermore, my passion for helping my client succeed sets me apart, and I am confident that my enthusiasm and innovative thinking will contribute positively to the team and the company as a whole.

Customer Service Professional with more than 10 years of extensive experience.

Competently handled daily operations both for Customer Service and Payment
processes.

Fraud and Risk Expert for online websites.

As a seasoned project manager with a strong background in digital marketing, operations, and social media management, I bring over 5 years of experience in driving successful projects and campaigns that deliver results. With a unique blend of strategic thinking, creative vision, and operational expertise, I have helped numerous teams and organizations achieve their goals and exceed their expectations.

In addition to my project management expertise, I have also been actively involved in the company's operations, providing valuable insights and contributions that have helped the company's overall strategy and direction. My expertise in digital marketing and social media management has allowed me to stay ahead of the curve, leveraging the latest trends and technologies to drive engagement, build brand awareness, and drive conversions.

I am someone who takes initiative, finds solutions, and genuinely cares about making my clients lives easier. My goal is to be someone you can rely on handling tasks smoothly so you have more time and energy to grow your business.

Results-driven Customer Success and Sales Operations Specialist with 10+ years of experience in customer service, sales support, and import/export operations. Proven track record of managing high-volume client inquiries, coordinating with suppliers, and ensuring seamless order fulfillment with up to 98% on-time delivery performance. Skilled in building strong client relationships, improving customer satisfaction, and supporting revenue growth in fast-paced and remote environments. Proficient in CRM tools, Google Workspace, and project management platforms.

Customer Success Manager | Shopify & E-commerce Customer Support Specialist

I help Shopify and e-commerce brands improve customer satisfaction, reduce escalations, protect brand reputation, and streamline support operations through proactive customer service and efficient issue resolution.

I have 6+ years of experience in customer support and customer success across e-commerce, SaaS, healthcare, and retail industries. I specialize in high-volume support operations, escalation management, refunds, fulfillment coordination, shipping resolution, customer retention, and CRM management while consistently maintaining high CSAT and QA performance standards.

At Brick LLC, I was promoted to Customer Success Manager within 6 months due to strong performance and leadership impact. I handled 80+ customer inquiries daily related to orders, refunds, shipping delays, missing items, and logistics concerns while supporting QA monitoring, onboarding, agent coaching, workflow optimization, and customer retention initiatives.

I also managed customer interactions across Facebook and Instagram by responding to direct messages, comments, and public inquiries to strengthen customer engagement, improve response times, and maintain brand reputation.

My Expertise:
• Customer Success & Customer Retention
• Shopify Order Management
• Escalation & Complaint Resolution
• Refunds, Disputes & Chargebacks
• Shipping & Fulfillment Coordination
• 3PL Coordination (ShipMonk, James & James)
• Social Media Customer Support
• QA Monitoring & Agent Coaching
• Customer Experience Optimization
• E-commerce Operations Support

Tools & Platforms:
Shopify | Zendesk | Gorgias | Front | Richpanel | ShipStation | Finale Inventory | AfterShip | Passport Tracking | Citrix CRM | Jikan | Klaviyo | WordPress | ChatGPT

What I Can Help You With:
• Reduce customer escalations and refund-related losses
• Improve CSAT, response times, and customer retention
• Handle complex customer concerns professionally
• Optimize support workflows and processes
• Support and coach customer service teams
• Strengthen customer loyalty and brand reputation
• Improve operational efficiency across customer support channels

I am reliable, detail-oriented, adaptable, and experienced working independently in fast-paced remote environments with minimal supervision. I understand how important customer experience is for e-commerce growth, and I focus on solutions that protect revenue while keeping customers satisfied.

Currently seeking long-term remote opportunities with growth-focused Shopify, e-commerce, and SaaS brands. Available for full-time remote work across any time zones.

- Customer Success & Client Retention
- eCommerce Operations
- Order Processing & Fulfillment
- Email & Chat Support
- Data Tracking & Reporting

With 6+ years in customer service and technical support. Currently looking for challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends. Customer service requires someone who is kind, empathetic, patient and knowledgeable about their companies’ processes. They make good effort to de – escalate and hopefully to resolved issues in a positive mann er yet can be firm with handling rejections. Having worked for customer service for 6+ years, I have sharpened my communication and interpersonal skills, and confident in my ability to work effectively with clients. I learned to develop a comprehensive understanding of the importance of delivering high-quality service and meeting customer needs, consistently striving to exceed expectations and ensure customer satisfaction.
Technical & Industry Expertise:
- Customer Relationship Management (CRM) Tools: Experienced in using platforms like Salesforce and Siebel to manage customer interactions, track issues, and ensure seamless customer journeys.
- Technical Troubleshooting: Strong background in diagnosing and resolving software, hardware, and networking issues for a diverse range of customers, ensuring minimal downtime.
- Product Onboarding & Support: Proficient in conducting product demonstrations, onboarding customers, and providing ongoing technical support to ensure product adoption and long-term success.
-Knowledge Base Management: Skilled in creating, maintaining, and updating knowledge base articles, FAQs, and self-service resources to empower customers and reduce support tickets.
- Handle customer complaints, provide appropriate and alternatives solutions within the limits; follows up to ensure resolution. Keep records customer interactions, process customer accounts and file documents. Being able to multitask, able to handle a variety of responsibilities at the same time.
- Utilize resources and tools to effectively manage and handle complaints through resolution. Resolves complaints across multiple products and services.

Most VAs manage tasks; I optimize ecosystems. As a Business Success Manager, I bring the high-stakes discipline of a Registered Nurse to the world of U.S. remote operations. Specialized in Technical QA, Sales Outreach, and Systems Scaling, I ensure your business runs with zero margin for error. I treat your ROI like a vital sign: constantly monitored and aggressively protected. Let’s scale your firm with 'medical-grade' precision.

Dynamic customer operations and success leader with over 5 years of experience driving service excellence in the airline and logistics industries. Proven track record in leading high-performing teams, optimizing operations, and delivering data-driven solutions to enhance customer satisfaction and retention. Skilled in cross-functional collaboration, process improvement, and coaching to achieve KPIs and business goals. Passionate about creating seamless customer journeys and building strong, trust-based relationships that fuel long-term growth.

Virtual assistant: proficient in supporting client and business operations. Sales Professional: Skilled in cold calling, telemarketing, and virtual sales, consistently exceeding targets. Financial Expert: Experienced in payments, credit, refund processing, and eCommerce support. Customer Support Specialist: Three years of expertise in live chat, email , and phone support. ESL Teacher: Four years of teaching experience, fostering language skills and cultural understanding. Virtual Admin Assistant: Eight months of proven expertise in administrative support, client retention, and administrative tasks. Overall, my experience as a virtual assistant, customer support specialist, and ESL teacher has enabled me to develop a diverse range of skills and competencies that make me a valuable asset to any organization
or individual seeking my services.

Dedicated and detail-oriented E-commerce Virtual Assistant with proven experience supporting Walmart Marketplace operations. Skilled in product listing optimization, inventory monitoring, order processing, and case management to ensure smooth store operations and consistent sales performance. Experienced in maintaining account health, resolving seller support cases, and ensuring data accuracy across product listings.
Background includes auditing refunds and compensations for policy compliance, providing quality feedback, and supporting operational improvements. Strong administrative and customer support experience, including handling sensitive customer information, outbound and inbound communication, and coordination with backend teams.
Highly reliable, tech-savvy, and organized, with strong communication skills and the ability to work independently in a remote environment. Committed to accuracy, confidentiality, and long-term client support.

Skills & Tools
E-commerce & Marketplace Support


Walmart Marketplace Management


Product Listing Creation & Optimization


Inventory Tracking & Stock Monitoring


Order Processing & Fulfillment Support


Seller Support & Case Management


Account Health Monitoring


SKU Management


Pricing & Product Data Accuracy


Virtual Assistant & Admin Support


E-commerce Virtual Assistance


Data Entry & Data Validation


File & Document Management


Task & Time Management


Backend Team Coordination


Email & Chat Support


Customer Service


Inbound & Outbound Customer Support


Issue Resolution & Follow-ups


Professional Written Communication


CRM & Ticketing Systems


Auditing & Quality Control


Refund & Compensation Audits


Policy Compliance Review


Quality Assurance Checks


Documentation & Reporting


Tools & Platforms


Walmart Seller Center


Google Sheets & Microsoft Excel


Google Workspace


CRM & Helpdesk Tools


Online Collaboration Tools


Strengths


Attention to Detail


Independent Remote Work


Fast Learner


Organized & Reliable


Confidential Data Handling

I help businesses deliver excellent customer experiences by streamlining onboarding, managing client cases efficiently, and producing clear, structured reports. With 3+ years of BPO and remote work experience, I’ve supported U.S.-based teams in reducing onboarding time, improving case resolution rates, and maintaining high client satisfaction. Skilled in CRM tools, Excel reporting, and professional communication, I thrive in structured environments and can independently manage multiple accounts. Let’s work together to save you time, strengthen client relationships, and achieve measurable results.