A dedicated and detail-oriented Virtual Assistant with expertise in e-commerce operations, customer service, and administrative support. Skilled in managing product listings, processing orders, and coordinating with suppliers on platforms like Walmart and Amazon. Experienced in handling customer inquiries, resolving issues, and optimizing sales trends. Strong background in customer service, with previous roles in the food and hospitality industry, where I developed excellent communication, problem-solving, and organizational skills. Adaptable, proactive, and committed to delivering quality results while maintaining efficiency in a fast-paced work environment.

Running an online store is hard enough without your orders getting delayed, your customers getting frustrated, and your backend turning into a mess nobody has time to fix.
That's where I come in.

I'm Virgenia — a VA with 7 years of hands-on experience in order processing, delivery coordination, customer support, and logistics operations. At RS Components, I managed 200+ monthly orders, coordinated with logistics and internal teams to keep shipments on track, and handled B2B clients across Singapore and Malaysia without dropping the ball. Most recently I supported Amazon US customers through chat — resolving delivery issues, returns, and account concerns every single day.
I work with SAP, CRM tools, Google Workspace, Canva, and CapCut. I'm organized, calm under pressure, and I don't need micromanaging to get things done right.

If your business needs someone who can handle the backend so you can focus on growing I'm available to start immediately.
<8efe80624d780eba0c6493ec45140364>Email address virgeniaayuro@gmail.com
WhatsApp 09541063840

Operations Management, Project Management, Client Services, Customer Success, Transitions, Training and Quality Management, Process Improvement, Profit and Loss, Gross Margin income, Revenue, Financials, SOP and SOW Documentation, Process Implementation, People Development, Savings from redundancy and cost, and organizational development.

- Tech Support Representative for three different modalities specifically Calls, Chats and Email s. Familiar with CRM Tools
- Fraud Analyst conducts manual reviews and fraud checks on online transactions that failed to process through the system, determining whether the orders are from legitimate customers or fraudulent sources.
- Real Time Analyst: Part of workforce management responsible for monitoring real-time schedule adherence, reports running absenteeism and tardy
- A dedicated professional focused on building strong client relationships, ensuring satisfaction, and driving long-term success. Skilled in onboarding, support, and proactive engagement, with a passion for helping clients achieve their goals. Known for excellent communication, problem-solving, and a customer-first mindset that fosters trust and loyalty.

Results-driven Customer Success Manager and Sales Specialist with 7+ years in high-volume BPO, client relations, full-cycle sales, CRM optimization, and real estate deal analysis. I build trust fast, drive consistent revenue, and turn support into closed deals, whether qualifying investors, crushing cold outreach, or leading large teams to top KPIs.

At Flipsystem, I served as the primary point of contact for investors, realtors, wholesalers, lenders, and property managers. I handled 82+ support tickets daily with 30-min first response and 24-hour resolution SLAs, closed 2 profitable deals weekly through property qualification and buyer alignment, delivered 9/10 CSAT while protecting deal flow and retention, and performed full exit strategy analysis (turnkey, retail flip, cash-flow rental) to guide investor decisions. I also optimized HubSpot workflows, onboarded first-time real estate investors, and supported via email , calls, and Zoom.

In sales roles at Online Nexus Marketing and Referrizer, I generated and closed 8-10 deals weekly (35% close rate on warm leads), prospected and managed cold/warm pipelines, conducted 15-200 outbound calls daily, booked 5-260 appointments weekly, ranked as Top Caller for months, overcame common objections with structured follow-ups, and sold $700-$1,200 marketing packages or reputation management subscriptions, earning consistent commissions and bonuses.

From Sprint/T-Mobile, I advanced from high-volume CSR (90 inbound calls/day, 8.9/10 CSAT, 72% save rate) to Supervisor (leading 12-15 reps, reducing attrition to site-low) and Operations Manager (overseeing 15 teams / 180+ reps, managing site-wide KPIs like CSAT, AHT, FCR, Service Level, and staffing forecasts, while creating SOPs and data-driven performance plans).

Expert in HubSpot, GoHighLevel (GHL), Zendesk, Zoho, MS Office, Google Workspace, Notion, Canva, and social media. Strong in data analysis, project management, task delegation, and feedback/follow-through.

If you're looking for reliable support that protects revenue, closes more deals, optimizes CRMs, or scales customer success/lead gen operations (especially in real estate investing, marketing services, or high-volume client environments), let's connect. I'm ready to deliver fast, high-impact results for your business.

Remote Jobs: More than 4 years working as Virtual Assistant - Support Team Lead | Customer Service
Office Jobs & Others: 3 years 11 months as Restaurant Shift Manager | 5+ years in BPO industry (CS & Technical)

-Hi! I’m Shane — a reliable and detail-oriented Virtual Assistant with over 3 years of experience helping business owners stay organized, responsive, and focused on growth.

I’ve supported both e-commerce and service-based businesses, handling day-to-day administrative tasks, customer communications, account management, job estimating, invoicing, and internal coordination. I work well in fast-paced environments and stay calm and efficient even when priorities shift.

I’m known for being proactive and dependable—I don’t just follow instructions, I look for ways to improve processes and prevent issues before they become problems.

Clients value me because I:
- Communicate clearly, professionally, and on time
- Follow instructions accurately while thinking one step ahead
- Take full ownership of tasks and meet deadlines consistently
- Learn new tools and systems quickly with minimal supervision

If you’re looking for a Virtual Assistant who can reduce your workload, keep operations organized, and represent your business professionally with customers and internal teams, I’d be happy to support you.

Senior Executive Assistant | Operations & HR Strategist | Global Talent
CV: https://drive.google.com/file/d/1Ag14xyUnMMv0G6G7THbwd8Gwkb1rN-D8/view?usp=sharing

LeaderAccomplished and results-driven Senior Executive Assistant and Operations Leader with 10+ years of experience supporting CEOs and C-suite executives across global organizations. Proven expertise in executive support, strategic calendar management, board-level communications, operational planning, and high-stakes project coordination. A trusted advisor to leadership teams, I have successfully led global talent acquisition initiatives, including diversity, equity, and minority hiring programs, recruiting and onboarding 500+ virtual assistants with a 95% client satisfaction rate. Recognized for building inclusive and high-performing teams, I excel in workforce planning, HR strategy,management, and leadership coaching to drive operational efficiency and scalability. I have delivered measurable business results by streamlining recruitment pipelines, leveraging automation tools, and implementing process improvements that reduced time-to-hire by 30%. With a strong background in client success strategy, business development, and cross-functional collaboration, I have increased client retention by 40% and supported sustainable revenue growth across multiple industries, including Fintech, IT, Outsourcing, Healthcare, Manufacturing, Fitness, and E-commerce.

Highly proficient in CRM and project management platforms (HubSpot, Salesforce, Monday.com , ClickUp) and HR technologies (LinkedIn Recruiter, BambooHR, Jobvite), I bring advanced data analytics and reporting skills using Excel, Power BI, and Google Analytics to enable data-driven decision-making. Committed to excellence, integrity, and fostering inclusive workplaces, I thrive in dynamic environments where strategic leadership, operational efficiency, and global talent initiatives are critical to business success. CV: https://drive.google.com/file/d/1Ag14xyUnMMv0G6G7THbwd8Gwkb1rN-D8/view?usp=sharing

To leverage my virtual assistant and leadership experience to deliver efficient, high-quality support while contributing to team performance and client satisfaction.

I am a Senior Client Relationship Manager with expertise in B2B sales, vendor and property management, and HR/team leadership. I build strong client relationships, drive business growth, and lead cross-functional teams to deliver measurable results. I thrive in remote and international environments, combining operational discipline with client success strategies.

Portfolio: https://reinahernandez.my.canva.site/

Customer Success and Operations professional with 8+ years of experience supporting SaaS, loyalty, and eCommerce brands across global markets.

I specialize in customer retention, escalation management, campaign reporting, and workflow optimization. My background spans B2B territory management, enterprise loyalty programs, and high-volume eCommerce support, working closely with sales, operations, and technical teams to drive efficiency and long-term client satisfaction.

Experienced with tools such as HubSpot, Salesforce, Zendesk, Intercom, Shopify, and Asana, I focus on building scalable systems while delivering a people-first customer experience.

II’m a detail-oriented Shopify & Printify Virtual Assistant with over 3 years of experience in e-commerce support, customer service, and backend store operations. I specialize in managing day-to-day store activities to ensure smooth operations and a seamless customer experience.

I have hands-on experience with product listing and setup (variants, pricing, collections), Printify integration, order processing, and inventory monitoring. I’ve handled customer inquiries, returns, and order issues across email and chat, always focusing on fast, clear, and professional communication.

I’m also comfortable working with tools like Shopify, Printify, Klaviyo, Canva, and Google Sheets to streamline workflows, support marketing efforts, and maintain organized systems. I can assist with basic SEO optimization, product descriptions, and store updates to improve visibility and conversions.

I work independently, follow systems efficiently, and take initiative in identifying and fixing operational gaps. My goal is to support your store behind the scenes so you can focus on growing your business.

Expert in providing customer service, sales and technical support through LiveChat and Email .

As a seasoned Customer Service Representative with three
years of experience, I honed my skills in resolving customer
issues, leading to a promotion to Quality Specialist where I
excelled in handling complex concerns with precision.
Transitioning to a remote role, I thrived as a Virtual
Receptionist for short-term rentals and businesses in
Australia and the USA, leveraging my adaptability and
proactive approach to deliver exceptional service, maintain
client satisfaction, and drive business growth.

Results-driven Client Success VA with experience supporting e-commerce growth through SEO
optimization, platform management, and high-quality administrative support. Expertise in managing
specialized product listings for wellness and niche markets, utilizing tools like SEMrush and Canva
to drive visibility and engagement. Proven ability to handle technical troubleshooting and multi
channel customer communications to ensure seamless business operations.