Admin Support | Medical VA | Customer Service Support | Project Management | Team Support | Leadership Support | Time Management | Email Management | Calendar Management

Customer Success Operations and Operations Management professional with 6+ years of experience leading remote teams, optimizing business processes, and improving customer experience across e-commerce, SaaS, and service-based organizations. Certified Six Sigma Green Belt with expertise in workforce management, KPI monitoring, operational reporting, SOP development, team leadership, onboarding, quality assurance, and process improvement. Proven track record of building scalable systems, improving team performance, reducing operational costs, and driving customer retention through data-driven decision-making and cross-functional leadership.

I am a dedicated BPO professional with over 13 years of experience in customer service, performance coaching, team leadership, and business operations. Throughout my career, I have progressed from Customer Service Representative to Performance Analyst and currently serve as a Performance Development Coach, where I help individuals and teams improve performance through data-driven coaching, KPI management, and continuous development.

My expertise includes performance analysis, root cause analysis, quality improvement, client presentations, and implementing process improvements that drive operational excellence. I have successfully coached employees to achieve key performance metrics while fostering accountability, engagement, and continuous learning.

I am proficient in using AI productivity tools such as Microsoft Copilot and ChatGPT to streamline workflows, summarize data, draft coaching documentation, improve written communication, and support more efficient decision-making. I believe AI enhances productivity while human judgment ensures quality and accuracy.

I am highly organized, analytical, and adaptable, with excellent communication and problem-solving skills. I thrive in remote work environments, learn new tools quickly, and am committed to delivering high-quality results. Whether supporting customers, coaching teams, analyzing performance, or improving business processes, I bring professionalism, reliability, and a continuous improvement mindset to every role.

Core Skills

Performance Coaching & Employee Development
Team Leadership & People Management
Customer Success & Customer Support
KPI Management & Performance Analysis
Root Cause Analysis
Process Improvement
Quality Assurance
Data Analysis & Reporting
AI Productivity Tools (Microsoft Copilot & ChatGPT)
Google Workspace & Microsoft Office
Client Presentations
Remote Collaboration
Problem Solving & Communication

I am an Account Manager and Client Success Professional with 8+ years of experience supporting international clients in the travel, hospitality, and customer service industries.

My expertise includes account management, customer success, lead generation, CRM management, travel operations, quality assurance, and sales support. I have managed 50+ client accounts, conducted onboarding and software demonstrations, maintained 95% customer satisfaction ratings, reduced operational errors by 20%, and helped grow customer acquisition by 30%.

I am experienced with HubSpot, Salesforce, Microsoft Office, Trello, travel reservation systems, and customer support platforms. My background combines strong relationship-building skills with operational excellence, allowing me to help businesses improve customer retention, streamline workflows, and drive growth.

I am highly organized, detail-oriented, and committed to delivering outstanding results while maintaining clear and professional communication. Whether supporting clients, managing accounts, coordinating operations, or assisting with business development, I bring reliability, professionalism, and a strong focus on customer success.

Experienced Operations and Financial Analysis professional with strong expertise in credit risk assessment, account management, and business operations support. I specialize in analyzing financial data, managing client portfolios, and supporting decision-making through structured reporting and accurate documentation.

My background includes evaluating multi-million peso loan applications using financial analysis, credit evaluation, and risk assessment methodologies, working directly with business owners and decision-makers in structured corporate environments.

I also operate as a business co-founder managing end-to-end operations including inventory management, pricing strategy, sales reporting, and customer experience optimization.

Core strengths include:

Financial Analysis & Credit Risk Assessment
Account & Client Relationship Management
Business Operations & Workflow Management
Executive Support & Administrative Coordination
Reporting, Documentation & Data Integrity
Stakeholder Communication & Client Negotiation
Process Improvement & Operational Efficiency

Currently seeking remote opportunities in Executive Operations, Financial Operations, Executive Assistant, or Client Success roles within international teams.

Customer Experience & Operations Specialist with 7+ years of experience supporting executives, customers, and business operations in remote environments. I have partnered directly with CEOs, managed office operations, coordinated calendars, handled payroll and invoicing, recruited and onboarded employees, developed SOPs, and delivered exceptional customer support across e-commerce, transportation, property technology, and service industries.

I thrive in fast-paced environments where organization, communication, and problem-solving are essential. My goal is to help businesses operate efficiently while delivering outstanding customer experiences and dependable executive support.

I am an Executive Assistant, Client Success, and CRM Support Specialist with 10+ years of experience in client management, sales support, CRM updates, calendar management, email communications, onboarding, reporting, and team coordination.

I help business owners and executives stay organized by managing schedules, tracking client follow-ups, preparing reports, supporting webinars and online programs, updating CRM records, coordinating internal tasks, and ensuring important details do not fall through the cracks.

I also have experience with GoHighLevel funnel building and automation, email campaigns, newsletters, presentation materials, and customer service. My background in sales and client success allows me to communicate professionally with clients, handle follow-ups confidently, and support business growth with strong attention to detail.

Message me and let’s work together to take your business to the next level.

A Licensed Professional Teacher with a solid background in English communication and client support, Gladys brings a rare combination of professionalism, organization, and empathy to every role. She has worked with international clients and teams - as a teacher, customer service specialist, and project coordinator, developing strong skills in communication, organization, and problem-solving. By hiring her, you gain a reliable and adaptable professional who ensures smooth operations, builds positive client relationships, and delivers quality results using tools like Microsoft Office, Canva, Trello, and Google Workspace https://gladysgotyou.my.canva.site/

Versatile Virtual Assistant with a Real Estate edge and a sharp eye for detail, a knack for client support, tech tools, and smooth operations. Former BPO Supervisor turned Real Estate Virtual Assistant, I bring leadership, precision, and a calm, solutions-first mindset to every task. Currently leveling up in bookkeeping and automation to offer even more value. Let’s make your workflow smarter, faster, and stress-free!

Proficient in Recruitment Process Outsourcing.
Skilled in Client management and coordination.
Managed full cycle recruitment process, volume hiring, onboarding, credentialing.
Skilled in VMS/CRM/ATS recruitment sites.
Niche: Healthcare, Industrial, Escrow and Title Staffing

I am someone who takes initiative, finds solutions, and genuinely cares about making my clients lives easier. My goal is to be someone you can rely on handling tasks smoothly so you have more time and energy to grow your business.

Dedicated Customer Service expert with over 10 years of experience in high-pressure environments, including BPO, logistics/dispatch, and VIP concierge services. Proven track record in nurturing client loyalty, managing complex escalations, and leading teams to exceed service level agreements. Expert at bridging the gap between sales and operations to ensure a seamless customer journey.

Customer-focused professional with 9+ years of experience spanning e-commerce operations, financial consulting, and technical support for U.S.-based clients. Skilled in managing multi-channel online storefronts (Shopify, Amazon, Faire), driving marketplace growth through listing optimization and promotional strategy, and resolving complex customer and account issues with a consultative approach. Known for reliability in fully remote, fast-paced environments, strong written and verbal English communication, and a track record of meeting performance and compliance standards across every role held.

Navigating the intersection of administrative excellence, technical innovation, and client-centric finance is where I thrive. My unique skill set, honed through years of experience, allows me to integrate seamlessly with teams and deliver top-notch service. I'm not just a professional but a catalyst for growth, eager to contribute to a fast-paced, dynamic business environment.

Need a Virtual Assistant who takes ownership instead of waiting for instructions?

You’ve found one.

With 6+ years of experience supporting international businesses, I bring the mindset of an operations leader while staying hands-on with the day-to-day work.

I don’t just complete tasks, I solve problems, improve processes, communicate proactively, and make sure things get done.

Here’s how I can support your business:
• Keep your calendar, inbox, and daily tasks organized
• Maintain accurate CRM records and databases
• Handle administrative tasks with speed and attention to detail
• Prepare reports, track KPIs, and organize important data
• Improve workflows and document processes to increase efficiency
• Coordinate with clients and team me mbers to keep everyone aligned
• Resolve issues proactively before they become bigger problems
• Provide dependable day-to-day operational support so you can focus on higher-value work

Tools:
• Salesforce
• Zendesk
• Google Workspace
• Microsoft Office (Excel, Word, SharePoint, etc.)
• Slack
• Notion
• Assembled
• HubSpot
• Tableau
• Zoom
• Tipalti
• MaestroQA
• Asana
• Jira
• Compass
• Seismic
• Time Doctor
• AI Productivity Tools
• ADP

Why clients enjoy working with me
• I don’t just complete tasks, I look for ways to improve how work gets done.
• I communicate proactively, follow through, and keep you updated without needing constant supervision.
• I learn new systems quickly and adapt to your business processes with ease.
• I take ownership of my work, stay organized, and consistently deliver high-quality results.

If you’re looking for someone dependable who can help your business stay organized, efficient, and running smoothly, I’d love the opportunity to work with you.