Performance Development Coach | Team Leader | Customer Success | AI Productivity

Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelor's degree

Last Active

July 27th, 2026 (yesterday)

Member Since

July 24th, 2026

Profile Description

I am a dedicated BPO professional with over 13 years of experience in customer service, performance coaching, team leadership, and business operations. Throughout my career, I have progressed from Customer Service Representative to Performance Analyst and currently serve as a Performance Development Coach, where I help individuals and teams improve performance through data-driven coaching, KPI management, and continuous development.

My expertise includes performance analysis, root cause analysis, quality improvement, client presentations, and implementing process improvements that drive operational excellence. I have successfully coached employees to achieve key performance metrics while fostering accountability, engagement, and continuous learning.

I am proficient in using AI productivity tools such as Microsoft Copilot and ChatGPT to streamline workflows, summarize data, draft coaching documentation, improve written communication, and support more efficient decision-making. I believe AI enhances productivity while human judgment ensures quality and accuracy.

I am highly organized, analytical, and adaptable, with excellent communication and problem-solving skills. I thrive in remote work environments, learn new tools quickly, and am committed to delivering high-quality results. Whether supporting customers, coaching teams, analyzing performance, or improving business processes, I bring professionalism, reliability, and a continuous improvement mindset to every role.

Core Skills

Performance Coaching & Employee Development
Team Leadership & People Management
Customer Success & Customer Support
KPI Management & Performance Analysis
Root Cause Analysis
Process Improvement
Quality Assurance
Data Analysis & Reporting
AI Productivity Tools (Microsoft Copilot & ChatGPT)
Google Workspace & Microsoft Office
Client Presentations
Remote Collaboration
Problem Solving & Communication