I have been in BPO industry for a total of 11years. I had an experience in both doing outbound and inbound calls. Specifically in Medical Records Retrieval, I have 4 years of experience doing an outbound and inbound calls to healthcare facilities to request and obtain medical records for healthcare insurance and law firm. I have experienced using Salesforce an FileVine. I have experienced using ROI portals such as Chartswap, MRO, Ciox and Chartrequest.

i worked as a records retrieval especialist in the past,also work for technical team and customer service representative,i can multitask and a very detailed oriented person,i assure satisfaction of our customers and client aswell.i am easy to learn and want to explore new things,i don't hesitate to ask colleagues if i need to know something important about work,i am also passionate about my work so i will get more work done quickly and to a great standard.

I am a Medical Records Specialist with over 2 years of experience supporting U.S. healthcare operations in Release of Information (ROI) and Medical Records Retrieval. My experience includes processing medical records requests, reviewing authorizations for HIPAA compliance, ensuring accurate and timely fulfillment of records requests, and communicating with healthcare facilities.

I am detail-oriented, organized, and reliable, with a strong commitment to accuracy, confidentiality, and quality service.

If you’re looking for someone who is professional, trustworthy, and easy to work with, I’m here to help. I am a dependable Customer Service Representative and Medical Records Specialist with a strong focus on accuracy, professionalism, and client satisfaction. I help businesses deliver excellent customer support through clear communication, fast issue resolution, and a positive customer experience.

With experience in handling sensitive medical records, I ensure data is organized, accurate, and managed with strict confidentiality and attention to detail. I am highly organized, responsive, and committed to providing reliable support that helps your business run smoothly and efficiently.

Experienced Medical Legal Assistant specializing in medical records retrieval and lien negotiation for personal injury cases. Proven ability to manage the end-to-end records retrieval process, including obtaining HIPAA authorizations and POAs, submitting requests through provider portals, and coordinating with healthcare facilities to ensure timely records acquisition. Skilled in reviewing medical bills, negotiating provider balances, preparing settlement distribution statements, and supporting case resolution. Recognized for strong communication skills, attention to detail, and the ability to effectively manage multiple cases while maintaining confidentiality and compliance.

Well-rounded professional with 5 years combined experience Customer Service Representative and Outreach Specialist supporting healthcare and insurance projects across multiple U.S. states in both remote and onsite environments. Skilled in handling inbound and outbound call, email correspondence, medical records retrieval, and provider outreach while maintaining accuracy, confidentiality, and HIPAA compliance.

Managing medical records request, provider follow-ups, insurance documentation, and accounts receivable processes. Skilled in obtaining and processing medical records from healthcare providers, ensuring compliance with HIPAA regulations, and maintaining accurate documentation.

Experienced in handling collections activities, resolving billing discrepancies, negotiating payment arrangements, and improving recovery rates while maintaining positive client and provider relationships. Strong organizational, communication, and prob-solving skills with a proven ability to manage high-volume workloads, meet deadlines, and deliver exceptional service in fast-paced healthcare and revenue cycle environments.

A dependable and values-driven professional who upholds honesty, transparency, and integrity in every aspect work. Seeking opportunities to become a valuable asset to a growth-oriented company develop my skills, and treat the business with the same level of dedication and care as my own.

I am an enthusiastic, reliable, and flexible person. I am a matured team player and can handle multi task work in a challenging environment. I am also open to learning new skills and eager to explore new ideas. When favored to do a task I have no background of, I don't right away say no, rather I try to learn and figure things out and do the task the best way I can. I am dependable without any supervision and organize in dealing my work.

I have 10 years of experience in the customer service industry, and over that time, I have accumulated a great deal of knowledge and expertise. I'm an extremel y driven and motivated person that enjoys taking on new tasks while also continuously learning and developing my talents. I'm eager to investigate new possibilities and dedicated to having a positive influence in whichever position I fill. I am always willing to go above and beyond to ensure that a customer's issue is resolved to their satisfaction.

I excel in working under pressure and thrive in fast-paced settings. With a strong tech-savvy background, I am adept at navigating diverse technical challenges. Known for my collaborative spirit as a team player, I contribute effectively to group dynamics. My robust time management skills ensure efficient delivery of high-quality work, making me a reliable and valuable asset in any professional environment

I am a detail-oriented professional with strong experience in customer service and legal record retrieval. For the past several years, I have assisted law firms, insurance companies, and third-party providers by retrieving, organizing, and managing medical and legal records with accuracy and confidentiality.
My background in customer support has equipped me with excellent communication skills, empathy, and problem-solving abilities allowing me to handle client concerns, coordinate with providers, and ensure smooth workflows. I am highly familiar with handling sensitive information in compliance with data privacy regulations, and I always prioritize accuracy, efficiency, and confidentiality.
Key strengths include:


- Legal and medical record retrieval, review, and organization
- Client communication and support (phone, email , chat)

- HIPAA and data confidentiality compliance


- Case file management and documentation


- Strong attention to detail and time management


- Ability to multitask and meet strict deadlines


I am seeking a remote opportunity where I can leverage my skills in customer service and record retrieval to contribute to a team’s success, while continuously growing in a professional and supportive environment.

Results-oriented professional with experience in records retrieval, customer service, back-office support, and data entry. Known for accuracy, efficiency, and strong organizational skills while handling confidential records and supporting operational workflows.

Hi, I'm Eva, a detail-oriented and reliable public and medical records retrieval specialist with over 7 years of experience working with record retrieval companies and investigation/legal support firms in the U.S. I specialize in obtaining and organizing public records, medical records, billing documents from hospitals, clinics, 3rd party agencies. Police reports, clerk of court records, school records, correctional facilities and others—always ensuring full HIPAA compliance and data accuracy.

I can assist you with:

- Requesting and tracking FOIA requests
- Managing release authorizations
- Communicating with providers and facilities
- Organizing and formatting documents for legal or insurance use
- Handling invoice and billing verification
- Meeting tight deadlines with accuracy and confidentiality

I’m highly organized, self-managed, and experienced with tools like Microsoft Office, Acrobat, and Bill4time. If you need someone to help streamline your records retrieval process, let’s work together!

Medical & Legal Virtual Assistant | Registered Pharmacist (PH) | Detail-Oriented Healthcare Support Specialist

• Responsible for the end-to-end process of collecting medical records and associated
documents for individual cases. • Enter client data and document all case activities and updates into SmartAdvocate. • Sending medical records and billing requests and authorization to various medical facilities and clinics.• Contacting doctors and provider services to get the medical and billing records of patient. • Save all relevant paperwork to the client’s account on the case management software
• Maintain a thorough understanding of each individual case, including its status, documents, and actions required• Maintain an organized task list on a daily basis. Set tasks and prioritize activities based on
established timelines to ensure no deadlines are missed

I presently offer a variety of services to my clients as a freelance virtual assistant, including document preparation, file maintenance, and record keeping. My familiarity with a wide range of computer applications enables me to tackle almost any assignment that is given to me without difficulty. I pick things up quickly and enjoy a challenge. I take great satisfaction in completing projects precisely and on time as a professional who is organized and detail-oriented. I have strong verbal and written communication skills. As your virtual assistant, I would adore the chance to transfer these skills to a company where I will be working in the future. My Background is more on US-based insurance since I worked with UHC/Optum for almost 4 years. I also worked in customer service at Bedbath&beyond which helps me improve my emphaty skills and dealt with irate customers as well as giving the best customer service. The most current one is at iCopy Legal which is a record retrieval company.