Working as a records retrieval specialist for 3 years, 2 years in audit risk adjustment and 1 year in APS Retrieval.

I am a Medical Records Specialist with over 2 years of experience supporting U.S. healthcare operations in Release of Information (ROI) and Medical Records Retrieval. My experience includes processing medical records requests, reviewing authorizations for HIPAA compliance, ensuring accurate and timely fulfillment of records requests, and communicating with healthcare facilities to obtain medical records.

I am detail-oriented, organized, and reliable, with a strong commitment to accuracy, confidentiality, and quality service.

I have worked in the BPO industry since 2012 and handled different accounts. Customer service for retail Yoox and Uniqlo, Case manager for Airbnb, Customer Service, Customer Service/Tech Support for Telstra, an Australian telco company. I am currently working for a retrieval company that collects medical records and police reports for insurance claims, applications, litigation, and social security disability.

Detail-oriented, strong organizational skills with the ability to carry out tasks with minimal supervision.

I am a well-organized individual who can multitask. I am proficient in using various medical records platform as well as some of the legal software and tools. I have developed skills in retrieving a medical records and bill, document preparation, completion process and client communication. Some of my professional abilities include handling confidential information, authenticating data, chat and email support, cold calling, providing data entry services and appointment scheduling . I am confident that my experience, skills, and passion can contribute significantly to you business and I can assure you that I can provide an excellent and quality service.

As a Medical Records Retrieval Specialist, a have a well-rounded skill set in Customer Service, Critical thinking, Problem solving, Professionalism, strong work ethic, Oral and written communications skills. As a tenured medical records retrieval specialist, I will be able to bring additional value to effective handling orders promptly. Ensuring that every order handed to me is done with quality. Lastly, I am ready to expand my current skill by exploring a new line of business where I am sure I will grow.

• Exceptionally versatile and adaptability
• Exposed and interacted with a wide variety of personality
• Willing to render overtime and strong verbal communicator
• Understands new concepts easily – Quick Learner
• Dedicated and hardworking individual
• Ability to handle stress and Reliable
• Computer Literate

In my previous position as a Medical Record Retrieval Specialist, I was responsible for accurately managing sensitive patient data and coordinating retrieval requests in a timely and secure manner. As a member of the Escalation Team, I handled complex cases, demonstrating my ability to work under pressure, maintain accuracy, and uphold data integrity. This experience has equipped me with the precision, attention to detail, and organizational skills essential for a data entry-focused position.

Customer-focused professional with 5+ years of call center experience and specialized expertise in medical record retrieval for legal and healthcare-related cases. Skilled in navigating medical record systems, coordinating with providers, and ensuring accuracy, timeliness, and full compliance with HIPAA and legal protocols. Recognized for delivering exceptional client support, even in high-pressure environments, with proven strengths in communication, scheduling, and administrative coordination. Adept at managing sensitive information, troubleshooting complex issues, and leveraging digital tools to streamline workflows. Consistently committed to providing high-quality service that supports both client and organizational needs.

Experienced Medical Legal Assistant specializing in medical records retrieval and lien negotiation for personal injury cases. Proven ability to manage the end-to-end records retrieval process, including obtaining HIPAA authorizations and POAs, submitting requests through provider portals, and coordinating with healthcare facilities to ensure timely records acquisition. Skilled in reviewing medical bills, negotiating provider balances, preparing settlement distribution statements, and supporting case resolution. Recognized for strong communication skills, attention to detail, and the ability to effectively manage multiple cases while maintaining confidentiality and compliance.

Results-driven Professional with a diverse background in Medical Records Retrieval and Customer Support, seeking a Customer Representative role. Expertise in navigating complex data management systems, coordinating sensitive medical logistics, and resolving technical account issues. Proven ability to manage end-to-end case lifecycles from high-stakes provider outreach and payment processing to troubleshooting order discrepancies and facilitating refunds. Dedicated to delivering seamless service and maintaining high standards of data integrity and customer satisfaction.

Legal Escalations Specialist / Records Retrieval Specialist

I have been in BPO industry for a total of 11years. I had an experience in both doing outbound and inbound calls. Specifically in Medical Records Retrieval, I have 4 years of experience doing an outbound and inbound calls to healthcare facilities to request and obtain medical records for healthcare insurance and law firm. I have experienced using Salesforce an FileVine. I have experienced using ROI portals such as Chartswap, MRO, Ciox and Chartrequest.

Results-driven Quality Analyst with 10+ years of experience in healthcare operations, medical records management, customer service, and
technical support. Skilled in quality assurance, HIPAA-compliant processes, workflow optimization, and maintaining data accuracy in fast-paced
environments.

Detail-oriented professional responsible for accurately entering, updating, and managing data in computer systems and databases.