Virtual Assistant | Customer Support | Admin & Back Office | 13+ Years Experienc

10+ years of inbound and outbound phone support experience across healthcare, telecom, travel, and logistics. Skilled in handling high call volumes while maintaining professionalism, empathy, and resolution focus.

Delivered HIPAA-compliant healthcare customer support for US-based clients at TeleTech and Concentrix. Handled billing disputes, eligibility questions, and ACA-related concerns with accuracy and full regulatory compliance.

Over 10 years of front-line customer service experience across BPO, healthcare, telecom, and travel industries. Consistently met and exceeded KPIs including CSAT, FCR, and average handle time while maintaining high-quality interactions.

Handled email-based customer support for US-based clients across healthcare, telecom, and virtual services. Responded to inquiries, resolved complaints, and documented interactions with accuracy and professionalism.

Trained in active listening through years of inbound call handling in high-volume BPO environments. Identified customer needs quickly, de-escalated concerns, and provided accurate resolutions on first contact.

Demonstrated consistent attention to detail across 13+ years of data management, compliance documentation, CRM record keeping, and customer interaction logging. Known for catching errors before they become problems.

Performed high-volume data entry, account updates, compliance documentation, and records management at ECE Contact Centers and Straive. Supported front-line teams with administrative tasks and process adherence.

Provided basic technical support and troubleshooting assistance for telecom customers at Qualfon Dumaguete. Handled service inquiries, account issues, and escalations professionally.

Processed travel reservations, itinerary changes, and payment verifications for US-based travelers at SOPHI. Provided professional support via chat and email with attention to detail and customer satisfaction.

Researched and verified business prospects and contact information for marketing campaigns at BGComm Dumaguete. Collaborated with sales teams to improve targeting accuracy and data quality.

Managed and organized email communications for remote operational teams. Prioritized, responded to, and routed emails efficiently to ensure timely follow-through and clear communication.

Managed, verified, and updated large volumes of data records with high accuracy at SPI Global, ECE Contact Centers, and Straive. Maintained strict data quality standards and compliance requirements across all roles.

Proficient in Google Docs, Sheets, Drive, Gmail, and Calendar for documentation, scheduling, reporting, and team coordination in remote work settings.