E-commerce Operations Specialist | Amazon, Walmart & eBay | Listings, Operations

Managed and provided customer support via email across Amazon and website platforms. Resolved inquiries on orders, subscriptions, and product issues while maintaining tone, clarity, and resolution efficiency for the team.

Led Amazon customer support operations, including buyer messages, negative reviews, product listings, Amazon Q&A, VOTC monitoring, and feedback management. Ensured prompt, accurate, and brand-aligned responses while overseeing overall CS workflows.

Handled Amazon FBA operations, including MCF orders, order errors, customer communication, backend troubleshooting, and reporting.

Assisted with product listing checks, A+ content reviews, and ensured consistency and clarity across multiple SKUs and detail pages.

Processed MCF and website orders, handled reshipments, tracked shipments, flagged fulfillment issues, and managed cancellations, refunds, and subscription changes.

Served as a reliable remote VA handling email support, research, backend tasks, SOP creation, and supporting team operations.

Comfortable using Seller Central for managing orders, refund processing, buyer messages, VOTC, seller feedback, negative reviews, case logs, listing checks, and reports.

Conducted competitor and product advantage research to support listing reviews, A+ content improvement, and development planning and product positioning.

Proactively reviewed and canceled suspicious or duplicate orders to minimize refund risks and maintain account integrity.

Strong self-awareness, growth mindset, and commitment to learning. Brings emotional intelligence and reflection into daily work, communication, and collaboration. Practices mindfulness and values deep thinking. Constantly seeks ways to grow both personally and professionally.

Built meaningful, long-term relationships with customers through empathy, patience, and a customer-first mindset. Handled escalations with care, followed through consistently, and made sure every concern was addressed with respect and sincerity.

Conducted various types of research - from tools, trends, competitor insights, to best practices - to support operations and development needs.

Gained foundational knowledge in campaign setup, targeting, and analysis through formal training.