VA for Customer Success, Shopify, and Order Fulfillment

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

June 7th, 2026 (2 days ago)

Member Since

October 22nd, 2018

Profile Description

A motivated millennial who began her freelancing career as a Content Publishing VA and is now highly proficient in Customer Service, Data Entry, and Administrative Support. Detail-oriented, well-organized, trustworthy, and hardworking, she consistently delivers tasks on time with a goal-driven mindset.

She is tech-savvy, a fast learner, and able to work effectively with minimal supervision. An excellent communicator, Shekinah builds strong, lasting relationships with clients and provides reliable, high-quality support.

Online Freelancing Experience:

Content Optimizer (1 year)

? Optimized WordPress articles using Yoast SEO
? Edited titles, meta descriptions, tags, and slugs
? Enhanced content with Thrive Architect and visual elements
? Added internal/external links, Amazon affiliate codes, and sourced free images

Customer Service Assistant (E-commerce)

? Handled email and live chat support with Gorgias, Freshdesk, HubSpot, Intercom, Zoho, Trengo, ReAmaze, Commslayer, and HelpScout
? Managed Shopify tasks: product updates, order processing, refunds, cancellations, discount codes, and customer records
? Processed order fulfillment via Oberlo and DSers; conducted product research

Client Services Coordinator (Digital Publishing)

? Managed client inquiries, quality control, publisher assignments, and production requests

Social Media Management

? Created and scheduled Facebook and Instagram posts; moderated comments

Data Entry & Administrative Support

? Updated spreadsheets (Google Sheets, Excel) and documents (Google Docs)
? Sent collaboration proposals and outreach messages

Communication Platforms
? Gmail, Google Hangouts, Skype, Slack, Microsoft Teams, WhatsApp