Nicole
Medical Virtual Assistant | Eligibility Verification | Claims Processing | Prior
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelor's degree
Last Active
July 20th, 2026 (yesterday)
Member Since
July 15th, 2026
Profile Description
I am a dedicated healthcare support professional with over 5 years of experience assisting members/providers under Aetna Commercial Medical and Behavioral Health plans. My expertise includes eligibility verification, benefits verification, claims processing, prior authorization support, appeals, provider coordination, customer service, and back-office operations. I am proficient in Quickbase, MedCompass, Five9, Microsoft Office, and Google Workspace. I am highly organized, detail-oriented, and committed to delivering accurate, efficient, and compassionate support to both patients and providers.
Top Skills
Accounting » Claims Processing
Experience: 5 - 10 years
Assist members/ providers with medical and behavioral health claims, claim status, and claim denials.
Customer Support » Insurance » Prior Authorization
Experience: 5 - 10 years
Support prior authorization inquiries and explain authorization requirements.
Customer Support » Insurance » Insurance Verification
Experience: 5 - 10 years
Verify member eligibility and insurance benefits for Aetna Commercial Medical and Behavioral Health plans. Review insurance policies, benefits, exclusions, and coverage details.
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Provide customer support through phone, email, and online communication channels.
Customer Support » Insurance » Medical Insurance
Experience: 5 - 10 years
Coordinate with healthcare providers regarding eligibility, benefits, authorizations, and claims.
Customer Support » Customer Service
Experience: 5 - 10 years
Document all customer interactions accurately in company systems. Navigate multiple systems including Quickbase, MedCompass, Five9, Microsoft Outlook, Microsoft Teams, Excel, Google Workspace, and GPS. Consistently meet quality, productivity, and compliance standards while handling high-volume workloads.
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Numancia, Aklan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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