Retention Specialist, Customer Service, Outbound Sales Agent
Customer Service Representative (Insurance) - Blue Shield of CaliforniaSL Avatar Call CenterJuly 2023 to Present- Addressed inquiries from hospitals, billing stations, and insurance companies regarding members' insurance eligibility, benefits, and claims, ensuring prompt and accurate resolution.- Offered comprehensive assistance and guidance to healthcare providers and billing stations on claims processing procedures and documentation requirements, fostering smooth interactions and efficient pro