Hello there, I'm Ciotie from the Philippines. I have over 10 years of experience supporting healthcare providers, clinics, medical teams, and businesses with day-to-day admin tasks, handling patient support, insurance-verification, claims processing, prror authorization processing, and tracking claims so they can focus more on patient care and operations. I've worked closely with patients, providers, and insurance teams, helping with insurance eligibility and benefits checks, explaining coverage in simple terms, handling claims follow-ups, managing prescription refill requests, and keeping patient records updated in electronic systems. I also support busy teams by managing appointments, handling high-volume calls, emails, and chat support, and making sure every request is properly documented and followed through.

What I can help you with:
General administrative support
Appointment scheduling
Patient intake and support
Insurance eligibility and benefits verification
Claims processing support
Claims status tracking
Prior authorization assistance
Prescription refill coordination
Patient record updates
EHR/EMR data management
Phone, email, and chat customer support
Healthcare administrative coordination
Case documentation and tracking

Tols I'm proficient at:
Monday, DrK, EMA (Electronic Medical Assistant), Canva, CapCut, RingRx, Nextiva, Slack, Zoom, Map/Route Manager, Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft Outlook), Google Workspace (Google Sheets, Google Doc, Google Forms, Gmail, Google Calendar, OneDrive), ChatGPT

My Availability:
I am available for full-time, part-time, or 10–15 hours per week engagements. I am also flexible and open to working across US time zones, as well as Australia, NZ, UK, EU, and Canada schedules.

Let's work together this year.
I understand you need an assistant who is dependable to support your healthcare or administrative operations, someone who is empathetic and love helping patients have the quality of care. That's me. Message me today and invite me for an interview.

Cost Accounting

Customer Interaction Handling

Data Transaction Management Patterns & Techniques

Life Sciences

Metrics and Predictive Analytics

Operations Management

Research Analysis and Interpretation

Transaction Management and Rollback Recovery Tools & Techniques

Application Deployment Management

Service Desk Non-Voice Support

Service Desk Voice Support

Software Product Management

Software Quality Assurance (SQA)

Medical Virtual Assistant | Patient Coordination | Insurance Eligibility Verification | Dental Insurance Processing | OB-GYN Administrative Support | Claims Assistance | Prior Authorization Support | Healthcare Customer Support | Medical Scheduling | EHR/EMR Documentation | Data Entry Accuracy | Email & Chat Support (BPO Healthcare Accounts)

I have 20+ years of combined experience across QA, insurance claims processing, compliance, and customer operations — with a consistent record of accuracy, structured process execution, and team performance improvement.

I am a detail-oriented and process-driven professional with over two decades of experience spanning quality assurance, insurance claims processing, and customer service. I'm known for a meticulous approach to compliance review and documentation, a proven ability to evaluate and coach agents toward measurable performance improvement, and deep expertise in end-to-end claims processing in Singapore market.

I'm equally comfortable working independently or supporting leadership, with a track record of maintaining operational continuity, identifying risk indicators, and driving efficiency in high-volume environments. I bring cross-industry adaptability — from BPO and insurance to telecommunications, eCommerce, and accounting — making them a reliable, multi-skilled contributor in any operations or quality-focused role.

Customer service professional with experience in technical support, banking and fraud analysis, and insurance customer service. Skilled in troubleshooting technical issues, handling customer accounts, processing claims and billing transactions, and resolving customer concerns through voice and non-voice support. Strong communication, problem-solving, and multitasking abilities with a commitment to delivering excellent customer service and maintaining customer satisfaction.

Medical Biller & Coder and Appointment Setter

Need help in Managing Medical Billing & Patient Appointments? I've got you covered.

KEY SKILLS:
• Medical Billing & Coding
• EHR Management
• Claims Processing & Submission
• Insurance Verification
• Payment Posting
• Appointment Setting & Scheduling
• Data Entry & Record Management
• Customer Service & Patient Communication
• Administrative Support
• Multitasking & Time Management
• Attention to Detail
• Problem-Solving Skills
• Microsoft Excel, Word & Outlook
• Google Workspace

TOOLS I USE:
• ChiroTouch
• GoHighLevel
• Nextiva
• WhatsApp
• Provider Portals (Availity, Noridian, NV Medicaid, HPN, UHC, UMR, Silver Summit, etc.)
• Signal
• Connected Mind (for mental health preventative screening)

I’m a detail-oriented Virtual Assistant with experience supporting US-based clients in customer support and dental billing operations. Over the past 3+ years, I’ve handled high-volume email and chat support, insurance claims processing, payment posting, refund management, and order tracking while maintaining accuracy and fast turnaround times.

In customer support, I managed 50–100+ inquiries daily, maintained quick response times, and improved customer experience by reducing repetitive shipping-related concerns through proactive communication and workflow improvements.

In dental billing, I processed Medicaid and insurance claims, posted insurance and patient payments in Curve Hero, and supported billing workflows to help reduce reimbursement delays and improve operational efficiency.

I’m comfortable working independently, following SOPs, managing deadlines, and communicating with US clients across different time zones. I’m also experienced with tools such as Curve Hero, Zendesk, Shopify, Google Workspace, Slack, Microsoft Teams, Canva, and AI productivity tools like ChatGPT and Gemini.

I’m currently looking for long-term opportunities where I can contribute to customer experience, administrative operations, healthcare support, or back-office workflows while continuing to grow with the team.

I help healthcare providers and clinics manage appointment scheduling, patient coordination, insurance verification, claims support, and administrative workflows. I have experience supporting optometry, healthcare, and customer service operations while handling high-volume communication with accuracy and professionalism.

I am proficient in OD Office Pro, Athena Health, RingCentral, Avaya, Google Workspace, Google Sheets, Slack, Asana, Grammarly, ChatGPT, Canva, Microsoft Office, and CRM systems.

As an Optometrist VA at LivingHope Vision Clinic, I managed scheduling, follow-ups, referrals, prescription refill requests, patient reminders, and records management for 20+ patients daily while pre-booking 30 to 40 appointments per day to support continuity of care and smooth clinic operations.

At Quantrics, I managed 30+ daily customer cases involving billing disputes, refunds, order processing, and account updates while maintaining a 95% CSAT score, exceeding sales targets by 10%, and ranking within the Top 10% of global agents.

At Concentrix, I handled 40+ daily healthcare inquiries involving benefit verification, claims resolution, HIPAA-compliant documentation, and provider support while maintaining 98% documentation accuracy.

I am available for full-time work, 40 hours per week, and flexible across US, UK, and AU time zones.

I value consistency, professionalism, attention to detail, and long-term collaboration. I am committed to providing reliable support that helps healthcare teams improve workflow efficiency and patient experience.

I am a highly motivated and detail-oriented individual aspiring to build a career as a Virtual Assistant. While I may not have direct experience in this field yet, I bring strong organizational skills, a willingness to learn, and a commitment to deliver quality work.

I am dependable, adaptable, and able to follow instructions carefully while also taking initiative when needed. I value clear communication and strive to complete tasks efficiently and accurately. I am open to training and feedback to continuously improve my performance.

I am excited about the opportunity to support clients with administrative tasks, data entry, scheduling, and other assistance needs while growing professionally in this field.

I am a highly motivated and detail-oriented professional with over 9 years of experience in customer service, healthcare billing, insurance operations, and quality auditing. My expertise includes handling customer inquiries, policy administration, claims processing, and strict compliance with HIPAA standards. I am also skilled in quality monitoring, coaching, and process improvement to help teams deliver excellent results.

I want to be known as a reliable, adaptable, and results-driven worker who consistently goes above and beyond expectations. Recognized as a top performer in my previous roles, I take pride in providing accurate, efficient, and customer-focused support while maintaining professionalism and confidentiality. My goal is to bring the same level of dedication and excellence to every client I work with.

Insurance Professional: 7yrs in Claims Insurance Processing and Documentation; 1yr Licensed Financial Consultant. Experienced in Client Support and Orientation Facilitation.

Helping busy professionals stay on track and in control. I bring 7+ years of experience supporting businesses with:

– Email and calendar management
– Invoice processing and billing
– CRM maintenance and setup
– Organized file handling and data entry
– Day-to-day admin support
- Pull high-demand tickets fast using multiple browsers and virtual queues
- Adjust pricing in real time based on market trends and competitor moves
- Track inventory in Google Sheets or Excel with 100 % accuracy
- Ensure smooth fulfillment from purchase to delivery
- Avoid costly mistakes by staying focused and detail-oriented
- Support during onsales, presales, and last-minute drops
- Communicate clearly and meet tight deadlines

Reliable, efficient, and detail-driven.
Your Journey, My Commitment!

Let's Connect!<8efe80624d780eba0c6493ec45140364>Email: -----------
WhatsApp: -----------

Your Virtual Ally,
Daryl Gray Belen

Hi, I’m Jowel, a Medical Virtual Assistant with 4+ years of experience supporting US healthcare providers, including BCBS accounts.

I specialize in Revenue Cycle Management (RCM), medical billing, and insurance verification. I help clinics reduce claim denials, improve claims processing, and manage administrative workflows efficiently.

What I can help you with:
- Insurance Verification and Eligibility Checks
- Medical Billing and Claims Processing
- Denial Management and Appeals
- Revenue Cycle Management (RCM)
- Patient Scheduling and Coordination

Results:
- Reduced claim denials from around 18% to 8%
- Processed 20 to 30 claims daily with high accuracy
- Improved first-pass acceptance by 25% or more

I am reliable, detail-oriented, and ready to start immediately.

Thank you,
Jowel Moran

Reliable and detail-oriented professional with experience in customer service and quality assurance. Skilled in communication, adaptable to new tools, and committed to delivering high-quality results on time.

A Nursing Graduate. Career revolves around the Healthcare/Insurance Industry. Have 10 years total experience working locally and abroad.

Notable skills include Customer support, Medical Scribe/Transcription, Health care coordination, Provider correspondence, EHR/EMR and ICD/CPT familiarity, Claims Administration, Appointment Scheduling. Experience in Patient chart migration and update, live scribing on Ophthalmology/Optometry, transcribing notes on patients with renal problems.

Tech-savvy and familiar with tools or software such as MS office, Google Suites, Elevate, AdvancedMD, Nextech, Rcopia, eClinicalWorks, RingCentral.

Organized and detail-oriented, Excellent Communication Skills.