Managed multiple document formats while maintaining data accuracy and confidentiality.

Performed proofreading and quality checking of insurance documentation

Processed and reviewed cyber security insurance applications for companies across the US, UK, Canada, and Australia. Ensured applications met company standards, metrics, and eligibility requirements

Experienced in handling customer inquiries through emailproviding clear, professional, and timely responses.

Verified, organized, and transferred client data accurately into internal systems

Answered customer inquiries regarding mobile plans, services, billing, and account concerns

Assisted customers with mobile network and signal troubleshooting through voice support

Served for 1 year as an intern the Radiology Department of 4 different hospitals.

Answered customer inquiries regarding mobile plans, services, billing, and account concerns.

Worked efficiently in a fast-paced environment while meeting productivity and accuracy goals

CRM- Zoho