Group Sales Associate in Health Care Industry and Customer Success Manager in Ed

Versatile and process-driven HR Member Services Associate with comprehensive experience in full-cycle employee lifecycle management, back-office operations, and high-volume data entry. Serves as the primary point of contact for the hiring process and the employee probationary review cycle, directly managing member concerns to ensure seamless onboarding and performance tracking. Actively contributes to production calls and strategic client projects while spearheading continuous improvement initiatives. A meticulous quality champion who acts as the primary point of contact for process reviews and regularly authoring and updating detailed desktop instructions to standardize workflows and maximize operational efficiency.

Dynamic, customer-focused professional with a proven track record of driving revenue growth and user adoption through strategic onboarding, live product demos, and targeted feature training. A collaborative partner who works seamlessly across Sales, Renewals, and Account Management departments to qualify high-value leads and capture lucrative upsell and subscription upgrade opportunities. Recognized as a powerful voice of the customer, skilled at translating user pain points into actionable development feedback while proactively building relationships that secure long-term retention. Additionally, excels at boosting brand credibility by transforming satisfied clients into active brand advocates who regularly provide impactful reviews and marketing testimonials.

Expertly manages end-to-end account lifecycles by preparing presentation materials, coordinating billing statements, and streamlining document submissions for medical benefits and coverage cards. Collaborates closely with sales officers to ensure total regulatory compliance and accurate medical document verification. Maximizes client satisfaction and retention by resolving complex inquiries regarding coverage options and claims processing. Leverages data-driven insights to track daily, FTM, and YTD sales activities, while facilitating seamless account transitions, renewals, and essential administrative workflows.

As an Intern in the Finance Department I became proficient at maintaining rigorous financial records by executing manual entries for cash disbursements, cash receipts, and subsidiary purchase journals with high accuracy. Proven capability in processing journal voucher entries, recording daily bank transactions, and preparing precise checklists for documentary requirements. Effectively supported corporate compliance initiatives by accurately preparing official Bureau of Internal Revenue (BIR) applications to ensure timely government submissions.