E-commerce Development with PHP & WooCommerce

Dedicated Customer Service Representative with 4 years of BPO experience handling customer inquiries, technical concerns, and account support. Strong communication and interpersonal skills with a passion for helping customers resolve issues efficiently. Experienced in managing high-volume interactions while maintaining excellent service quality and customer satisfaction.

Experienced Technical Support Representative with 4 years in the BPO industry providing troubleshooting assistance, technical guidance, and customer support across various platforms. Adept at identifying issues, delivering step-by-step solutions, and ensuring positive customer experiences. Strong analytical, communication, and multitasking skills with a commitment to exceeding service expectations.

Experienced in managing customer interactions by providing timely, professional, and effective support to resolve inquiries, complaints, and service-related concerns. Skilled in maintaining customer satisfaction through excellent communication, problem-solving, and conflict resolution abilities. Capable of handling high-volume customer requests while ensuring quality service and meeting company performance standards.

Provided professional customer support through email by addressing customer inquiries, resolving issues, and ensuring a positive customer experience while maintaining service quality and response-time standards.

Delivered customer support through live chat by assisting customers with inquiries, resolving concerns, and providing accurate information while ensuring a positive customer experience and meeting service standards.

Experienced in email marketing and campaign management using Sender. Skilled in creating, scheduling, and monitoring email campaigns to improve customer engagement and communication. Knowledgeable in audience targeting, email automation, tracking campaign performance, and maintaining organized subscriber lists while ensuring professional and effective email content delivery.