Virtual Assistant | Customer Support | Email Support | Zendesk, Shopify, SAP CRM

I have 4+ years of hands-on experience using Zendesk to manage and resolve customer inquiries across email, chat, and phone channels. Proficient in handling ticket queues, setting up macros, applying tags, and using views to prioritize and organize support workflows. Comfortable working within both individual contributor and team-based environments to maintain fast response times and high customer satisfaction scores.

I have over 4 years of experience working with Shopify in a customer service capacity, handling order management, refunds, cancellations, and product inquiries for e-commerce stores. Skilled in navigating the Shopify admin panel to pull order details, track shipments, and resolve customer concerns quickly and accurately, ensuring a smooth post-purchase experience.

I have been working as a Customer Service Representative since 2016, bringing over 9 years of experience in delivering reliable and empathetic support across email, phone, and live chat. I have a strong background in technical support, e-commerce platforms, and subscription services, consistently maintaining high customer satisfaction ratings throughout my career.