Mchel
Financial Services & Insurance Operations | Customer Support · Fraud Detection
Verified
Overview
Looking for any work (8 hours/day)
at $4.15/hour ($800.00/month)
High school diploma
Last Active
June 1st, 2026 (9 days ago)
Member Since
March 30th, 2026
Profile Description
With 3+ years in BPO operations supporting US and AU financial and insurance accounts, specialized in fraud detection, chargeback processing, and compliance-driven high-quality customer support.
Experienced in end-to-end case management: investigating disputes, documenting resolutions, and navigating multi-system workflows (Salesforce, Genesys Cloud) with accuracy under pressure. I've handled 40–50+ daily inquiries while maintaining quality and regulatory compliance across FinTech and insurance products.
Currently open to roles in fraud operations, chargeback and disputes processing, and customer operations — as well as non-voice opportunities in data documentation, process support, and back-office operations where my attention to detail and case management experience translate directly.
Top Skills
Customer Support » Phone Support
Experience: 2 - 5 years
Office and Administration » English
Experience: 10+ years
Office and Administration » English Proficiency
Experience: 10+ years
Other Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Customer Support » Customer Service » Fraud detection
Experience: Less than 6 months
Office and Administration » Research
Experience: 2 - 5 years
Customer Support » Customer Service » Chargeback Analysis
Experience: Less than 6 months
Marketing » CRM » Salesforce
Experience: 6 months - 1 year
Customer Support
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 6 months - 1 year
Office and Administration » Data Entry
Experience: Less than 6 months
Still learning and trying to improve
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- City of San Pedro, Laguna
- Tests Taken
- IQ
- Score: 99
- DISC
- Dominance: 12%
- Influence: 14%
- Steadiness: 34%
- Compliance: 40%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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