Healthcare & Insurance Specialist | AR & Customer Support Experience | VA Ready

I have experience handling patient information, verifying insurance coverage, and assisting in determining eligibility and benefits. I also help ensure accurate data entry and proper documentation for healthcare processing using systems such as Epic and NCompass.

I have experience assisting customers through phone, email, and chat support. I handle inquiries, resolve issues, and provide clear information while maintaining professionalism and empathy.

I have experience handling patient information, verifying insurance coverage, and assisting in determining eligibility and benefits. I also help ensure accurate data entry and proper documentation for healthcare processing using systems such as Epic and NCompass.

I perform accurate and efficient data entry tasks, ensuring that information is correctly encoded, organized, and updated in the system with attention to detail and minimal errors.

I communicate clearly and professionally both verbally and in writing. I am able to explain processes, handle customer concerns, and coordinate with teams effectively.

I handle work-related issues by analyzing the situation, identifying the root cause, and providing appropriate solutions while maintaining accuracy and efficiency.

I have experience training new hires, conducting coaching sessions, and supporting performance improvement. I help learners understand processes, systems, and customer service expectations.

I have handled billing-related tasks such as tracking payments, monitoring account balances, and assisting in resolving discrepancies. I ensure accuracy in financial records and support timely processing of receivables

I have used Epic to verify patient information, check eligibility, and assist in healthcare-related workflows. I am familiar with navigating system records to support accurate processing.