Experienced Quality Analyst and Customer Support Specialist with 7+ years in BPO, including financial and telecommunications accounts. Skilled in QA monitoring, escalation handling, compliance checks, CRM management, and data reporting. Strong background in voice and non-voice support with proven ability to improve processes and maintain high customer satisfaction. Reliable, detail-oriented, and comfortable working in remote environments.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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