Stephen

Remote Customer Service | Customer Success | Administrative Support | Freight VA

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Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (3 days ago)

Member Since

June 12th, 2017

Profile Description

I help businesses deliver excellent customer experiences while keeping operations organized and efficient.

With 9+ years of experience as a remote Customer Service Representative and Virtual Assistant, I support global clients across eCommerce, real estate, logistics, and healthcare. I specialize in chat, email, and phone support, along with administrative tasks, CRM management, appointment setting, lead generation, and back-office operations.

I go beyond task execution. I solve problems, improve workflows, and create reliable systems that boost customer satisfaction and retention.

I have supported both startups and established international companies with consistency, professionalism, and full ownership of my work.

Tools: Zendesk, HubSpot, GoHighLevel, Google Workspace, Microsoft Office, Slack, Microsoft Teams, Zoom

With 5 years of logistics and dispatch experience, I manage high-volume coordination, real-time tracking, and clear communication between drivers, brokers, and clients to keep operations running smoothly.

What I bring:
* Clear and professional communication
* Strong attention to detail and organization
* Fast, process-driven execution
* Reliable, results-focused support

I focus on solutions that make your operations smoother, your customers happier, and your business more efficient. Ready to deliver consistent, high-quality support.