Customer Support Virtual Assistant | Email & Chat Support | Administrative Suppo

Experienced in accurately entering, organizing, and managing product and inventory data using Google Sheets to support Amazon FBA operations. Applied strong attention to detail and documentation skills gained from manufacturing and BPO industry experience to ensure accurate records, efficient data handling, and reliable operational support.

I have 9+ years of experience in customer support assisting international customers through multiple communication channels including phone, email, and chat. Skilled in resolving technical and service-related concerns, managing customer inquiries, maintaining positive client relationships, and ensuring high customer satisfaction. Experienced in using CRM tools such as Salesforce to manage customer records, track interactions, and support efficient service delivery.

Experienced in providing administrative support including data entry, document organization, record management, and basic task coordination. Applied strong attention to detail and organization skills gained from 9+ years of BPO customer support experience to help ensure smooth daily operations, efficient workflow support, and accurate information handling.

Skilled in email support with experience managing customer inquiries, troubleshooting concerns, and delivering timely, accurate, and professional responses.

Skilled in chat support with experience handling multiple conversations simultaneously, resolving customer concerns efficiently, and providing accurate, timely responses.

Highly detail-oriented, with a proven ability to maintain accuracy in handling tasks, reviewing information, and delivering error-free work.

Skilled in using CRM systems to organize customer data, monitor interactions, and maintain accurate records for efficient support and follow-up.

Experienced in using Amazon Seller Central to check existing product listings to avoid duplication, verify whether products are gated or ungated, and utilize the Seller Central revenue calculator to perform basic profitability analysis when supporting Amazon FBA product research. Has working knowledge of product listings, inventory management, shipment coordination, and Amazon Seller Central support.

Familiar with Fulfillment by Amazon processes, including product sourcing, FBA fees, shipment coordination, Buy Box monitoring, and optimizing listings for profitability.

Familiar with using Keepa to analyze price history, sales rank trends, Buy Box data, and demand to support Amazon product research and sourcing decisions.

Trained in Amazon listing management, with knowledge of product listing creation, updating product information, and maintaining accurate product data. Familiar with listing optimization concepts to help support eCommerce operations and product visibility.

Skilled in identifying profitable products for Amazon FBA through hands-on product research, including manual research, storefront analysis, and reverse sourcing. Experienced in analyzing sales rank, Buy Box eligibility, product restrictions, and profitability using tools such as Keepa, Amazon Seller Central, Seller Central Revenue Calculator, and SellerAmp SAS to support sourcing decisions.

Applied inventory management skills from a manufacturing background to support eCommerce-style operations. Coordinated with teams to ensure stock availability, supported procurement processes, verified invoices, maintained accurate records, and ensured efficient and compliant inventory workflows.

Familiar with handling basic customer inquiries, providing timely and professional responses, and assisting with order-related concerns through chat or email.

Familiar with using SellerAmp SAS to analyze product profitability, sales rank, competition, restrictions, and Buy Box eligibility for Amazon FBA sourcing decisions.