Overview

Looking for work (5 hours/day)

at $4.49/hour ($540.00/month)

High school diploma

Last Active

May 28th, 2026 (18 days ago)

Member Since

October 21st, 2025

Profile Description

I'm an experienced Player Support Specialist with nearly 7 years in the gaming industry, primarily with Keywords Studios. I am adept at addressing game-related issues, managing account recoveries, resolving lost progress cases, providing live chat support, handling compensation requests, and managing ticket systems, including direct client escalations.

I have experience using platforms like Helpshift, Zendesk, and Jira, as well as various project-specific administrative tools. Additionally, I was part of an Account Recovery Specialist team, where I handled sensitive player account issues and recovery processes with accuracy and professionalism.

I thrive in high-volume support environments while maintaining quality service and clear communication with both players and clients. As a streamlined support agent, I quickly adapt to different workflows and project requirements. I am reliable, detail-oriented, and always eager to learn new tools and processes to enhance my performance and provide better customer support.