Virtual Assistant

Worked in a BPO company in a finance/banking/e-commerce account. Handling inbound, outbound, emailing, live chat and asynchronous messaging. Solving customer concerns and queries regarding their accounts and transactions as well as partly assisting in fraud prevention tasks.

Worked as an on the job training for a local government office for 6 months. Assisted in secretarial tasks, organization and administrative duties in the Mayor's office. In addition, back in Elementary up to College as a consistent member for different clubs and orgs. Lastly, undergone a 6-month internship for teaching doing both inherent and administrative tasks such as classroom manamagement, daily lesson plan, tutoring and other extracurricular activities such as in organizing events and different activities for honing social and emotional competence.

A private tutor for 6 months during the pandemic. Also, a teaching intern for 6 months in a local primary education institution. Furthermore, I also volunteer to teach non-literate and non-numerate students.

Managing data entry for a local government office like processing vouchers, encoding travel orders and activity reports of staff, and entering attendance records.

Worked in local government office and different organizations doing organizational tasks like conducting events as well as secretarial duties, scheduling or handling appointments, and administrative tasks.

As part of my employment in BPO, we are assisting customers through emails, live chat and asynchronous messaging.

Designing presentations, visual aids and lay outs for school related activities.

Handling and supporting customers' complaints, concerns and queries through emails.