I'm skilled in customer service, basic WordPress troubleshooting, domain registration, DNS management and website security. I'm dedicated, easy to work with, and always eager to learn and grow. I want to be known as someone who's reliable and always ready to help.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
I have experience handling two concurrent chats and usually ends an 8hrs shift with minimum of 20 chat interactions. I receive technical and account management concerns. I commonly receive positive feedback and an exemplary average handle time.
Experience: 1 - 2 years
I have been taking technical, billing, and account management calls prioritizing good customer support. With my phone support journey, we promote sales after service and ensure that our customer's issue is resolved before wrapping up the call.
Experience: 1 - 2 years
I'm skilled about adding, editing and removing DNS records. I usually work with different records such as: A/IPv4, AAAA/IPv6 , MX , TXT, CNAME , SPF, DKIM, DMARC.
Experience: 1 - 2 years
It is challenging but at the same time have given me a good background on how to maintain professional communication in writing. I learn to choose words wisely - accurate information and in the right tone. I respond to email queries both technicak and account management concerns.
Experience: 1 - 2 years
It is enjoyable working on troubleshooting WordPress error. So far I have dealt with as follows: >Utilizing WP-CLI commands >Adding Debug >Determining which Plugins and Themes causes the error >Manually Installing WordPress Website through SSH connection >Manually Connecting Database into the wp-config
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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